Seeking advice and support from the Ombudsman

Where an organisation is looking for advice on a complaint or general good practice they should contact the External Training and Relationship Lead. No personal details of the complainant or others should be disclosed when requesting advice.

The advice given by the Ombudsman does not bind our decision making or constitute a formal decision by the Ombudsman.  Any views or opinions expressed are given in good faith and to the best of our ability without prejudice to the formal consideration of any complaint submitted to us.

This advice is confidential and is provided to help organisations improve complaint handling practices and to support the early resolution to complaints. The advice must not be shared with complainants, third parties or in any public meetings or forums without our consent.