Summary: We will not investigate Mr X’s complaint about a penalty charge notice issued by Transport for London. It would be reasonable for Mr to X to apply to the Traffic Enforcement Centre to make a late witness statement/ statutory declaration.

The complaint

1. Mr X complains he was issued with a penalty charge notice by Transport for London (TfL) after using a Ultra Low Emission Zone. He says he made representations against the PCN but did not receive a response form TfL.
2. Mr X says TfL increased the charge to £270 which he has paid. He says this has caused him worry and uncertainty.

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The Ombudsman’s role and powers

3. The Local Government Act 1974 sets out our powers but also imposes restrictions on what we can investigate.
4. The law says we cannot normally investigate a complaint when someone could take the matter to court. However, we may decide to investigate if we consider it would be unreasonable to expect the person to go to court. (Local Government Act 1974, section 26(6)(c), as amended)
5. The Traffic Enforcement Centre (TEC) is part of Northampton County Court. It considers applications from local authorities to pursue payment of unpaid PCNs and from motorists to challenge local authorities’ pursuit of unpaid PCNs.
6. The law says we cannot normally investigate a complaint when someone has a right of appeal, reference or review to a tribunal about the same matter. However, we may decide to investigate if we consider it would be unreasonable to expect the person to use this right. (Local Government Act 1974, section 26(6)(a), as amended)

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How I considered this complaint

7. I considered information provided by the complainant.
8. I considered the Ombudsman’s Assessment Code.

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My assessment

9. Mr X says he used an Ultra Low Emission Zone in May 2024.
10. Mr X received a charge notice from TfL and paid what he thought was required. He says he did not understand the notice.
11. Mr X received a further charge notices for £77.50, £180 and finally £270. He says he wrote to TfL asking them to explain the amount owed. Mr X says he did not receive a response. He paid TfL £270 in November 2024.
12. Mr X has a right to submit a late statutory declaration to the Traffic Enforcement Centre (TEC), asking it to remove the charge certificate for the PCN. If the TEC accepts his application it may order TfL to take the process back to an earlier stage, reducing the amount of the PCN and reinstating Mr X’s right of appeal against it to the Authority initially and then the London Tribunals. Mr X can then decide if he wishes to appeal the PCN or pay the penalty.
13. This is often free in the initial stages and reasonable adjustments can be made where necessary for access to the service. Consequently, as Mr X has not provided any other reason why he cannot, it is reasonable to expect Mr X to use his right to appeal.
14. Further, the Tribunal has been set up for the purpose of considering the type of issues Mr X has raised and has the power itself to cancel the PCNs if warranted. It is therefore better placed than the Ombudsman, who can only ask the Authority to consider cancelling the PCNs, to consider this complaint. We will therefore not investigate.

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Final decision

15. We will not investigate Mr X’s complaint about the Penalty Charge Notice. It is reasonable for Mr X to challenge the Authority’s decision with the Traffic Enforcement Centre.

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Investigator's decision on behalf of the Ombudsman