London Borough of Haringey (24 015 583)

Statement Closed after initial enquiries Other 25-Feb-2025

Summary: We will not investigate this complaint about two periods of time in Ms X’s previous property when she had no heating or hot water. This is because the first period between November 2022 and April 2023 falls outside our jurisdiction due to the passage of time and because there is insufficient evidence of fault by the Council in relation to the more recent period between October and December 2023.

London Borough of Haringey (24 016 132)

Statement Closed after initial enquiries Other 25-Feb-2025

Summary: We will not investigate this complaint about the Council’s failure to refund Ms X the landlord licencing fee. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We are unlikely to find fault with the Council following its procedure.

London Borough of Havering (24 003 855)

Statement Upheld Other 25-Feb-2025

Summary: Mr X complained about the Council’s delay and other issues relating to the return of his rental property under its housing procurement scheme with private landlords. We have found fault, causing injustice, by the Council in its communication and complaint handling failures. The Council has agreed to remedy this injustice by apologising, making the payment it previously agreed with Mr X to resolve his complaint, and a service improvement.

King's Lynn & West Norfolk Council (24 000 985)

Statement Closed after initial enquiries Other 23-Feb-2025

Summary: We will not investigate this complaint about the Council’s refusal to replace a fence which it says is not its responsibility. We cannot determine the ownership of property boundaries. Only the courts can decide such matters.

Nottingham City Council (24 014 615)

Statement Closed after initial enquiries Other 20-Feb-2025

Summary: We will not investigate this complaint about a boundary dispute and anti-social behaviour because we cannot investigate the Council’s actions as landlord and it is reasonable to expect Miss X to take property disputes to court.

Southampton City Council (24 019 358)

Statement Closed after initial enquiries Other 18-Feb-2025

Summary: We cannot investigate Mr B’s complaint that his property has been damaged by work undertaken by the Council to the adjoining property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

Kingston Upon Hull City Council (24 019 840)

Statement Closed after initial enquiries Other 18-Feb-2025

Summary: We cannot investigate this complaint about the Council’s handling of maintenance works to one of its properties. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

Birmingham City Council (24 019 898)

Statement Closed after initial enquiries Other 17-Feb-2025

Summary: We cannot investigate this complaint about damage to the complainant’s property due to a leak from the property above. This is because the complainant is a leaseholder of the Council.

London Borough of Croydon (24 008 288)

Statement Closed after initial enquiries Other 17-Feb-2025

Summary: We cannot investigate this complaint about a dispute between a private landlord and the Council. The matter has been considered by a court of law. It would be reasonable for Mr X to take his complaint back to court to enforce the terms of a settlement order if he is not happy with the Council’s actions.

Bury Metropolitan Borough Council (24 019 105)

Statement Closed after initial enquiries Other 12-Feb-2025

Summary: We cannot investigate this complaint about alleged delay by the Council in repairing a window at its property as we cannot investigate the Council when it is acting as a social housing provider.