London Borough of Southwark (23 014 032)

Statement Upheld Allocations 21-Jan-2025

Summary: Miss X complained the Council failed to process her housing application and there was delay in responding to her complaint. We found there was a failure to promptly deal with a housing application when submitted in March 2023 and there was significant delay responding to the complaint. We recommended an apology, backdating the priority date of her housing application, and a payment to recognise the distress and frustration caused.

Shropshire Council (24 005 872)

Statement Closed after initial enquiries Allocations 21-Jan-2025

Summary: We will not investigate this complaint about the Council’s handling of Ms X’s housing register application. This is because there is no evidence to suggest fault by the Council sufficient to warrant an investigation.

Thanet District Council (24 012 574)

Statement Closed after initial enquiries Allocations 20-Jan-2025

Summary: We will not investigate Ms X’s complaint about the Council refusing to allow admittance to the housing register. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Tower Hamlets (24 005 028)

Statement Closed after initial enquiries Allocations 17-Jan-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Dudley Metropolitan Borough Council (24 000 610)

Statement Upheld Allocations 16-Jan-2025

Summary: Mr X complained about how the Council had handled his housing application. He said the Council delayed processing his request for a medical assessment; the Council failed to properly consider his medical evidence; the Council’s communication has been poor, and the Council has failed to provide him with the right support. We find the Council was at fault for the initial delay in arranging a health assessment. This caused significant distress to Mr X. The Council has agreed to apologise and make a symbolic payment to address this injustice caused by fault.

Kingston Upon Hull City Council (24 002 053)

Statement Closed after initial enquiries Allocations 15-Jan-2025

Summary: We will not investigate Mr X’s complaint the Council refused to support him when he became homeless because there is insufficient evidence of fault to justify our involvement.

Colchester City Council (24 011 793)

Statement Closed after initial enquiries Allocations 15-Jan-2025

Summary: We will not investigate Mr X’s complaint about the way the Council carried out a medical assessment because it did not cause sufficient injustice to justify our involvement.

Royal Borough of Kensington & Chelsea (23 014 464)

Statement Upheld Allocations 14-Jan-2025

Summary: Ms X complained about how the Council handled her homelessness and housing case. She also complained about the Council’s delays and failure to resolve all the disrepair issues at her temporary accommodation. There were some faults by the Council which caused injustice to Ms X. The Council will take action to remedy the injustice caused.

London Borough of Islington (24 012 831)

Statement Closed after initial enquiries Allocations 14-Jan-2025

Summary: We will not investigate this complaint about the Council’s decision that Mr X was non-priority homeless. It was reasonable for him to appeal to the County Court once the Council had carried out a statutory review.

London Borough of Southwark (24 012 674)

Statement Closed after initial enquiries Allocations 14-Jan-2025

Summary: We will not investigate Ms C’s complaint about the Council’s handling of Ms Y’s housing register application in September 2022, because this complaint is late. We will not investigate the Council’s assessment of Ms Y’s application because it is premature.