Recent statements in this category are shown below:
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London Borough of Southwark (24 011 906)
Statement Closed after initial enquiries Allocations 25-Feb-2025
Summary: We will not investigate this complaint about the handling of Miss X’s housing application. The Council’s involving its fraud section was not fault and did not in itself cause significant enough injustice to warrant investigation. Miss X could reasonably have used her review right if she disagreed with the Council’s decision on her medical circumstances. It would be disproportionate to investigate the Council’s alleged delays when we are not investigating the underlying substantive matters. Part of the complaint is late without good reason to investigate it now.
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Birmingham City Council (24 018 340)
Statement Closed after initial enquiries Allocations 25-Feb-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Southwark (23 012 387)
Statement Upheld Allocations 24-Feb-2025
Summary: The Council has already accepted fault for significant delay assessing Mr X’s application for social housing and further delay dealing with his complaint. The Council has agreed to apologise and make payments to Mr X to recognise the injustice caused. The Council was also at fault for failing to follow its published policy in its assessment of Mr X’s medical priority. The Council has agreed to carry out a new assessment and act to improve its services.
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Statement Upheld Allocations 24-Feb-2025
Summary: The Council was at fault for fettering its discretion to consider the circumstances of Mrs X’s case before refusing to consider a Disabled Facilities Grant to adapt her home. It was also at fault for failing to apply its allocations policy fairly and consistently across the Council’s area. To remedy the avoidable distress and uncertainty caused, the Council has agreed to apologise, make new decisions and act to improve its services.
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Adur District Council (24 005 805)
Statement Upheld Allocations 24-Feb-2025
Summary: Mr D complains the Council placed his family in unsuitable interim accommodation. We found fault which caused the family to be in unsuitable accommodation for about nine months. The Council has agreed to make a payment to remedy that injustice.
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London Borough of Hackney (24 007 938)
Statement Upheld Allocations 24-Feb-2025
Summary: Mrs B complained that the Council took too long to process her medical assessment and has given her insufficient priority on the housing register. We found the Council delayed in carrying out the medical assessment but has taken appropriate action to remedy the fault. Mrs B has not missed out on any more suitable accommodation during the period of delay.
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London Borough of Sutton (24 015 985)
Statement Closed after initial enquiries Allocations 24-Feb-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Statement Closed after initial enquiries Allocations 22-Feb-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Sandwell Metropolitan Borough Council (24 006 677)
Statement Upheld Allocations 21-Feb-2025
Summary: Miss X complained the Council has incorrectly assessed her priority on the housing register and failed to properly consider the extent of their overcrowding and how many bedrooms her family is short of their assessed need. The Council’s failure to have proper regard to the statutory overcrowding standards in this instance is fault. As is the significant delay in responding to Miss X’s complaint. These faults have caused an injustice. The Council has agreed to apologise to Miss X, make her a payment and re-assess her request for increased priority. It has also agreed to make service improvements.
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London Borough of Haringey (24 005 438)
Statement Upheld Allocations 20-Feb-2025
Summary: Mr X complained the Council did not complete a review of its decision on his housing allocations banding, which he requested in August 2023. The Council was at fault. It will complete the review and tell Mr X of the outcome, and pay him £300 to recognise the frustration and uncertainty he has been caused by the 15-month delay.