Summary: We have upheld Mrs X’s complaint about the Council’s delay completing her child’s Education, Health and Care needs assessment. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

The complaint

1. Mrs X complains the Council has delayed completing her child’s Education, Health and Care (EHC) needs assessment. She says she asked for an assessment over a year ago, and the Council has not provided a reason to why it has not completed this.

Back to top

The Ombudsman’s role and powers

2. We investigate complaints about ‘maladministration’ and ‘service failure’, which we call ‘fault’. We must also consider whether any fault has had an adverse impact on the person making the complaint, which we call ‘injustice’. If there has been fault which has caused significant injustice, or that could cause injustice to others in the future we may suggest a remedy.(Local Government Act 1974, sections 26(1) and 26A(1), as amended)
3. Under our information sharing agreement, we will share this decision with the Office for Standards in Education, Children’s Services and Skills (Ofsted).

Back to top

How I considered this complaint

4. I considered information provided by Mrs X and the Council.
5. I considered the Ombudsman’s Assessment Code.

Back to top

My assessment

6. If we investigated this complaint, it is likely that we would find the Council at fault. The Council agreed to complete an EHC needs assessment but accepts it has not completed this within the statutory timescales. The Council says the delay is due in part to the national shortage of Educational Psychologists.
7. The Council should have issued a decision on whether an EHC Plan was needed in early April 2024, so there has been a delay of around 10 months. This will have caused Mrs X distress and uncertainty.
8. The Council had already agreed to undertake work on improving the EHC Plan process, including the recruitment of Educational Psychologists, after the Ombudsman upheld other cases. We are therefore satisfied that the Council is taking steps to resolve this issue.
9. We therefore invited the Council to consider remedying the injustice caused by taking the following actions within one month of the date of this decision:

• Provide Mrs X with an apology.

• Pay Mrs X £1,000 for distress and uncertainty due to the delay in issuing a decision on whether an EHC Plan is needed.

• Confirm it will make further payments of £100 per month until it decides either not to issue an EHC Plan or until it issues a final EHC Plan.

10. To its credit, the Council agreed to resolve the complaint and will complete the above within one month of our final decision.

Back to top

Final decision

11. We have upheld this complaint. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

Back to top

Investigator's decision on behalf of the Ombudsman