Decision search
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East Sussex County Council (24 016 683)
Statement Closed after initial enquiries Transport 12-Feb-2025
Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because there is insufficient evidence of fault by the Council.
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London Borough of Hillingdon (24 016 691)
Statement Closed after initial enquiries Commercial and contracts 12-Feb-2025
Summary: We will not investigate Mr X’s complaint which centres around a dispute over liability for damages and rental costs. Mr X has an alternative legal remedy, and given the circumstances of his complaint, it would be reasonable to expect him to use it.
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Nottingham City Council (24 016 791)
Statement Closed after initial enquiries Child protection 12-Feb-2025
Summary: We cannot investigate Miss X’s complaint about the Council’s actions in its child protection involvement with her family because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that are being, or have been, considered in court proceedings. We have no discretion to do so.
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Sevenoaks District Council (24 017 135)
Statement Closed after initial enquiries Planning applications 12-Feb-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.
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Westminster City Council (24 017 160)
Statement Closed after initial enquiries Other 12-Feb-2025
Summary: We cannot investigate Mr X’s complaint the Council would not let him enrol onto adult education courses. This is because the law prevents us from investigating complaints about adult education.
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Devon County Council (24 006 504)
Statement Upheld Special educational needs 12-Feb-2025
Summary: Miss X complained the Council delayed completing her child, Y’s Education, Health and Care (EHC) needs assessment in line with statutory timescales. The Council was at fault. It delayed deciding whether to issue Y with an EHC Plan within the statutory timescales, caused by a 9 week delay in obtaining Educational Psychologist advice. It then further delayed issuing Y’s final EHC Plan by 25 weeks after it received the EP advice. This caused Miss X distress and delayed Y’s access to the specialist provision and placement specified in the final Plan by around a term. The Council agreed to make payments to Miss X to acknowledge this injustice.
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Warwickshire County Council (24 018 167)
Statement Closed after initial enquiries Highway repair and maintenance 11-Feb-2025
Summary: We will not investigate this complaint about the Council’s delays in meeting the agreements of a claim about the effects of a highway scheme on private property. This is a private matter which was best determined by insurers or the courts if no agreement could be made. Most of the events took place more than 12 months before the complaint was submitted to us and we will not consider them further.
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West Sussex County Council (24 019 470)
Statement Closed after initial enquiries Highway repair and maintenance 11-Feb-2025
Summary: We will not investigate Mrs B’s complaint that she suffered injuries after tripping on a damaged pavement. This is because it is reasonable for Mrs B to take the Council to court.
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King's Lynn & West Norfolk Council (24 019 499)
Statement Closed after initial enquiries Council tax 11-Feb-2025
Summary: We will not investigate Mr B’s complaint that his property is in the wrong council tax band. This is because we cannot investigate the decision made by the Valuation Office Agency.
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London Borough of Bromley (24 016 824)
Statement Closed after initial enquiries Other 11-Feb-2025
Summary: We will not investigate Miss X’s complaint that the Council failed to comply with a court order made in late 2021. The complaint lies outside our jurisdiction because it is late and there are no good reasons to exercise discretion to consider it now.