Decision search
Your search has 49647 results
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Buckinghamshire Council (24 019 109)
Statement Closed after initial enquiries Other 18-Feb-2025
Summary: We cannot investigate this complaint about information shared during court proceedings. The law prevents us from investigating complaints about what happened in court.
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Southampton City Council (24 019 358)
Statement Closed after initial enquiries Other 18-Feb-2025
Summary: We cannot investigate Mr B’s complaint that his property has been damaged by work undertaken by the Council to the adjoining property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
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Kingston Upon Hull City Council (24 019 840)
Statement Closed after initial enquiries Other 18-Feb-2025
Summary: We cannot investigate this complaint about the Council’s handling of maintenance works to one of its properties. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
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Babergh District Council (23 012 075)
Statement Not upheld Enforcement 18-Feb-2025
Summary: Mr X complained about the Council’s actions relating to planning and enforcement matters about a development next to his home. We have not found fault in how the Council considered the developer’s retrospective planning application or in its actions linked to enforcement matters. We do not intend to uphold Mr X’s complaint.
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Kent County Council (23 015 248)
Statement Upheld Special educational needs 18-Feb-2025
Summary: Mrs B complained that the Council in respect of her son C’s special educational needs, had failed to reassess C’s needs, to issue amended Education, Health and Care Plans following two annual reviews, to provide alternative education while he was out of school, to progress a personal budget request or respond to her complaints about the matter in a timely or accurate way. We found the Council was at fault in all these areas. C has missed out on education for a significant period of time and Mrs B had been caused distress, frustration and financial hardship. The Council has agreed to make payments to Mrs B and C and to provide an update on improvements to its SEND service.
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Suffolk County Council (23 016 055)
Statement Closed after initial enquiries Special educational needs 18-Feb-2025
Summary: We will not investigate this complaint that the Council failed to ensure Ms X’s child’s Special Educational Needs (SEN) provision was met. This is because the Council has offered an appropriate remedy, so investigation would not lead to a different outcome. We cannot investigate actions by the school unrelated to the delivery of SEN provision.
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West Sussex County Council (23 020 019)
Statement Upheld Special educational needs 18-Feb-2025
Summary: Mrs X complained the Council failed to provide her child, Y, with a suitable alternative education when they could not attend school, delayed issuing Y’s Education, Health and Care (EHC) Plan in line with statutory timescales and its communication with her was poor. The Council was at fault when it delayed issuing Y’s EHC Plan which caused Mrs X frustration and Y to miss educational provision, the Council will make a payment of £2,025 and a symbolic payment to Mrs X. The Council was also at fault for uncertainty caused by its failure to keep Y’s alternative provision under review. The Council will pay Mrs X a symbolic payment for the uncertainty this caused and for poor communication. It has already agreed to act to improve its services.
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North Lincolnshire Council (24 000 521)
Statement Upheld Charging 18-Feb-2025
Summary: Mr X complains the Council failed to deal properly with his late wife’s direct payments, by taking too long to audit them and then asking her estate to repay nearly £1,700. The Council failed to produce a detailed care and support plan in 2022. This resulted in a lack of clarity over what Mrs X’s direct payments could be used for. The Council needs to apologise, reduce its claim on Mrs X’s estate, pay Mr X for the distress caused and ensure officers improve their working practices.
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Royal Borough of Kensington & Chelsea (24 002 845)
Statement Upheld Special educational needs 18-Feb-2025
Summary: Miss X complained that the Council failed to provide alternative education when her son was unable to attend school, that it delayed in completing the annual review process of her son’s Education, Health and Care Plan and the communication with her was poor. This meant that her son missed out on education, and she was caused avoidable distress and unnecessary legal costs. The Council had already found some fault, but the complainant was dissatisfied with the remedy offered for the injustice caused. The Council has agreed to make an increased symbolic payment for the lost education.
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Norfolk County Council (24 003 580)
Statement Upheld Fostering 18-Feb-2025
Summary: Mrs X complained about the standard of the Council’s safeguarding investigation under the Local Authority Designated Officer (LADO) process following an allegation from their former foster child. She said the process was not fair. We found some procedural fault in the LADO investigation process, but it did not cause Mrs X significant injustice or affect the outcome.