Decision search
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Worcestershire County Council (24 005 022)
Statement Upheld Alternative provision 19-Feb-2025
Summary: There was fault by the Council. There was a months delay in finalising an EHC Plan, which the Council has apologised for, to remedy the injustice of distress to the family. The Council also failed to quickly respond to a request to increase the time in education for a child on a part-time timetable. The Council has agreed to apologise and make a symbolic payment to remedy the distress and injustice from the loss of full-time education.
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Lincolnshire County Council (24 005 025)
Statement Upheld Special educational needs 19-Feb-2025
Summary: Mrs X complained that the Council failed to secure the provision set out in her son’s education, health and care plan and, as a result, he was denied provision to which he was entitled. We found the Council was at fault. It has agreed to make a payment to Mrs X in recognition of the injustice caused.
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Solihull Metropolitan Borough Council (24 005 314)
Statement Upheld Special educational needs 19-Feb-2025
Summary: Mrs X complained the Council failed to secure the provision in her son, Y’s Education, Health and Care (EHC) Plan from September 2023. The Council failed to secure some of the specialist provision in Y’s Plan between September and December 2023. The Council will apologise and make a payment for the specialist provision Y missed.
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Luton Borough Council (24 009 436)
Statement Closed after initial enquiries Homelessness 19-Feb-2025
Summary: We will not investigate this complaint about the Council’s assessment of a homelessness application and Mr X’s acceptance of an offer from a housing association outside the Council’s area. It was reasonable for him to ask for a review/appeal the Council’s homelessness decisions in 2024 and he did not do so.
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North Tyneside Metropolitan Borough Council (24 017 266)
Statement Closed after initial enquiries Trees 18-Feb-2025
Summary: We will not investigate this complaint about the Council’s decision not to prune a tree. This is because there is insufficient evidence of fault by the Council.
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Stockport Metropolitan Borough Council (24 017 424)
Statement Closed after initial enquiries Planning applications 18-Feb-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered any significant injustice.
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London Borough of Redbridge (24 018 548)
Statement Closed after initial enquiries Parking and other penalties 18-Feb-2025
Summary: We will not investigate this complaint about a parking penalty charge notice as there is insufficient evidence of fault by the Council.
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Basildon Borough Council (24 018 765)
Statement Closed after initial enquiries Council tax 18-Feb-2025
Summary: We will not investigate this complaint about a Council tax discount because there is no evidence of fault by the Council.
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Redcar & Cleveland Council (24 018 794)
Statement Closed after initial enquiries Councillor conduct and standards 18-Feb-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
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Coventry City Council (24 019 071)
Statement Closed after initial enquiries Council tax 18-Feb-2025
Summary: We will not investigate this complaint about council tax liability because the complainant could have appealed to the Valuation Tribunal.