Decision search
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South Gloucestershire Council (24 005 060)
Statement Upheld Other 24-Feb-2025
Summary: Mrs D complained the Council failed to ensure that a nursery did not charge top up fees for free early education places and did not investigate her complaint properly. We found the sustainability charge was in line with the statutory guidance. There was fault in complaint handling which the Council has already apologised for.
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London Borough of Islington (24 005 288)
Statement Upheld Alternative provision 24-Feb-2025
Summary: Miss X complains the Council failed to provide her son Y, with alternative educational provision while he was unable to attend school due to health issues. We have concluded our investigation making a finding of fault. The evidence shows that the Council made a professional judgment regarding Y’s school attendance and alternative provision, and there is no indication that this was inconsistent with their obligations. However, I found that Miss X raised valid concerns about communication and timeliness, and the Council could have better communicated with Miss X to keep her informed. The Council has accepted our recommendations.
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Adur District Council (24 005 805)
Statement Upheld Allocations 24-Feb-2025
Summary: Mr D complains the Council placed his family in unsuitable interim accommodation. We found fault which caused the family to be in unsuitable accommodation for about nine months. The Council has agreed to make a payment to remedy that injustice.
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London Borough of Islington (24 006 441)
Statement Upheld Domiciliary care 24-Feb-2025
Summary: Mrs X complains the Council and its care provider, MiHomecare Islington, failed to provide her late father with the support he needed. The Council accepts it failed to review her father’s needs for two and a half years. It also accepts MiHomecare was not cleaning the bathroom to the expected standard. MiHomecare’s care plan did not reflect all the needs the Council had identified. This put Mrs X’s father at risk of harm. The Council needs to apologise to Mrs X and provide evidence it and MiHomecare have improved their working practices.
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Cheshire East Council (24 007 384)
Statement Upheld Special educational needs 24-Feb-2025
Summary: Mr X complained the Council delayed finding a special school for his son, Y. This is having an impact on his mental health and wellbeing. Mr X would like the Council to allocate a special school urgently. We have found there has been delay finding a place at a special school for Y. This has not caused Y significant injustice as the Council provided full-time teaching support in a mainstream school while continuing the search for a special school.
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Birmingham City Council (24 007 865)
Statement Upheld Assessment and care plan 24-Feb-2025
Summary: Miss X complained the Council failed to organise care to enable her to take part in her education. She says despite the Council agreeing she required care out of the home, it refused to provide this. Miss X says this meant she struggled to study and get to university lectures, she suffered significant distress which impacted on her ability to eat properly, her health and her education. We have found fault in the actions of the Council for delaying in completing an assessment of Miss X and its failure to respond to her. The Council has agreed to issue an apology, pay Miss X a financial payment and complete service improvements.
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London Borough of Hackney (24 007 938)
Statement Upheld Allocations 24-Feb-2025
Summary: Mrs B complained that the Council took too long to process her medical assessment and has given her insufficient priority on the housing register. We found the Council delayed in carrying out the medical assessment but has taken appropriate action to remedy the fault. Mrs B has not missed out on any more suitable accommodation during the period of delay.
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West Sussex County Council (24 008 795)
Statement Upheld School transport 24-Feb-2025
Summary: There was fault and delay by the Council in implementing an order of the SEND Tribunal. This delayed Y being able to attend the school the Tribunal had determined was suitable and caused distress and uncertainty. The Council also failed to consider a remedy payment under its own complaint process, which could have resolved the complaint without the need for Ms X to come to the Ombudsman. The Council has agreed to apologise, make a symbolic payment and make service improvements. The complaint is upheld.
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Coventry City Council (24 009 126)
Statement Upheld Disabled children 24-Feb-2025
Summary: The Council failed to properly explain its appeal decision in response to Ms X’s request for a Blue Badge. This has caused Ms X uncertainty about whether the Council considered her appeal properly. In recognition of the injustice caused, the Council has agreed to apologise, pay Ms X £150 and take action to prevent recurrence of the fault in future.
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Suffolk County Council (24 009 362)
Statement Upheld Special educational needs 24-Feb-2025
Summary: Miss X complained about the Council’s delays with completing her child’s (Y) Education, Health and Care needs assessment and delays with issuing his final Plan. Miss X also complained about the contents of Y’s final Plan. There were some faults by the Council which caused injustice to Miss X. The Council has agreed to take action to remedy the injustice caused.