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Derbyshire County Council (23 021 000)
Statement Upheld Special educational needs 24-Feb-2025
Summary: Mrs X complained about the way the Council has dealt with her son, Mr S’s, Education, Health and Care Plan and educational provision since November 2023 when his Plan was transferred. She said this caused her distress and negatively affected Mr S’s mental wellbeing. We found the Council was at fault for not following the statutory procedure during the two most recent annual reviews for Mr S. The Council agreed to apologise, pay Mr S for the education he lost and make service improvements.
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London Borough of Waltham Forest (24 002 897)
Statement Upheld Homelessness 24-Feb-2025
Summary: Mr X complained about failings and errors in the way the Council considered his homelessness application. We found the Council’s failings and delays in assessing Mr X’s homelessness application and in providing appropriate support and accommodation are fault. As were the delay and errors in the Council’s stage two response to Mr X’s complaint. These faults caused Mr X unnecessary uncertainty, distress and anxiety. They also delayed his right to request a review. The Council has agreed to apologise and make a payment to Mr X.
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London Borough of Merton (24 003 036)
Statement Upheld Special educational needs 24-Feb-2025
Summary: Miss X complains the Council did not deal with her son’s education properly. The Council is at fault because it did not provide therapy sessions. The Council should apologise and pay Miss X £600.
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East Sussex County Council (24 003 412)
Statement Not upheld Charging 24-Feb-2025
Summary: We found no fault with the support provided to Mrs Y by a Council following her discharge from hospital. Nor did we find any fault with the information provided to Mrs Y’s family regarding charging arrangements for her care. We found fault with a Trust’s failure to refer Mrs Y for rehabilitation at the point of discharge. This delayed her access to therapy. The Trust will apologise and pay a financial remedy.
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East Sussex Healthcare NHS Trust (24 003 412a)
Statement Upheld Hospital acute services 24-Feb-2025
Summary: We found no fault with the support provided to Mrs Y by a Council following her discharge from hospital. Nor did we find any fault with the information provided to Mrs Y’s family regarding charging arrangements for her care. We found fault with a Trust’s failure to refer Mrs Y for rehabilitation at the point of discharge. This delayed her access to therapy. The Trust will apologise and pay a financial remedy.
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Blackburn with Darwen Council (24 003 446)
Statement Upheld Residential care 24-Feb-2025
Summary: Miss X complained about the quality of care provided to her late father, Mr Y, at a residential placement commissioned by the Council at Dovehaven Lodge care home in Preston. There was fault by the Council which caused avoidable distress to Mr Y’s family. The Council agreed to apologise and pay a financial remedy. It will also work with the Care Provider and its relevant host authority to produce a dated action plan to address the faults identified with delivery of care.
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Bournemouth, Christchurch and Poole Council (24 003 462)
Statement Upheld Special educational needs 24-Feb-2025
Summary: Mrs X complained the Council failed to provide her child with an education or the provision set out in their education, health and care plan, delayed issuing a plan, and wrongly applied the law. Mrs X said this caused unnecessary and avoidable distress and frustration. We find fault and service failure which caused Mrs X and her child injustice. The Council has agreed to apologise and make a payment to remedy the injustice.
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Statement Upheld Allocations 24-Feb-2025
Summary: The Council was at fault for fettering its discretion to consider the circumstances of Mrs X’s case before refusing to consider a Disabled Facilities Grant to adapt her home. It was also at fault for failing to apply its allocations policy fairly and consistently across the Council’s area. To remedy the avoidable distress and uncertainty caused, the Council has agreed to apologise, make new decisions and act to improve its services.
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London Borough of Redbridge (24 004 322)
Statement Upheld Homelessness 24-Feb-2025
Summary: Mrs D complained the Council placed her family in unsuitable temporary accommodation. We found fault causing distress and financial loss. The Council has agreed to make a payment to Mrs D to remedy this.
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Cheshire West & Chester Council (24 004 856)
Statement Upheld Special educational needs 24-Feb-2025
Summary: Mr X complained about the Council’s failure to provide a school place for his son (Y) from April to September 2023. He also complained about the Council’s failure to engage with the family during the transfer of Y’s Education Health and Care Plan from a different council and about naming an unsuitable school for Y from September 2023. We did not investigate the suitability of the school named for Y from September 2023 as Mr X could have appealed to the Tribunal. We found fault in the Council’s transfer process and in its communication with Mr X. The Council’s fault caused injustice to Y and Mr X. The Council agreed to apologise, to make a symbolic payment to recognise Y’s loss of education and Mr X’s distress and to carry out some service improvements.