Decision search
Your search has 49843 results
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Gloucester City Council (24 005 500)
Statement Closed after initial enquiries Planning applications 21-Jan-2025
Summary: We will not investigate this complaint about the way the Council publicised a planning application. We have not seen enough evidence of fault to justify an investigation. Also, we cannot achieve the outcome the complainant is seeking.
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Shropshire Council (24 005 872)
Statement Closed after initial enquiries Allocations 21-Jan-2025
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s housing register application. This is because there is no evidence to suggest fault by the Council sufficient to warrant an investigation.
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Royal Borough of Windsor and Maidenhead Council (24 007 224)
Statement Upheld Special educational needs 21-Jan-2025
Summary: Mrs X complained the Council failed to provide her child Y who is a young adult, with the special education provision set out in their EHC Plan. The Council was at fault as it failed to provide the provision set out in Y’s Plan and failed to review the Plan before deciding to cease it. The Council has agreed to apologise and make a payment to Mrs X to acknowledge the impact on Y and the distress, uncertainty and frustration caused to her. It has also agreed to issue reminders to officers to prevent a recurrence of the fault and review its procedures to ensure reviews are held in a timely manner when a placement has ended.
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East Sussex County Council (24 007 418)
Statement Closed after initial enquiries Charging 21-Jan-2025
Summary: We will not investigate Mr and Mrs X’s complaint about care charges and the quality of care they received. This is because the complaint is late and we are unlikely to find evidence of fault by the Council to justify our involvement.
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Bath and North East Somerset Council (24 008 124)
Statement Upheld Special educational needs 21-Jan-2025
Summary: There was a delay of twelve weeks issuing Y’s final Education, Health and Care Plan and a delay in responding to a request for social care advice which caused avoidable frustration and a delay in appeal rights. The Council has apologised, which is a partial remedy. The Council will make a symbolic payment of £250 and a payment of £900 to reflect the loss of a term of special educational provision. There was no fault in the Council sending an additional complaint response at stage one, because this is in line with its policy.
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Wiltshire Council (24 011 032)
Statement Closed after initial enquiries Child protection 21-Jan-2025
Summary: We will not investigate this complaint that the Council has failed to take proper account of the complainant’s concerns about his son’s welfare and has acted with bias in favour of his son’s mother. This is because the complaint concerns matters which have formed part of legal proceedings, and our intervention would not add anything to the response the Council has already made.
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Kent County Council (24 012 686)
Statement Closed after initial enquiries Assessment and care plan 21-Jan-2025
Summary: We will not investigate this complaint about adult social care support to a carer. This is because there is not enough injustice to justify our involvement.
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Rochdale Metropolitan Borough Council (24 012 827)
Statement Closed after initial enquiries Special educational needs 21-Jan-2025
Summary: We will not investigate Miss X’s complaint about her son’s Education, Health and Care Plan. Miss X appealed to the First-tier Tribunal (Special Educational Needs and Disability) and so the case is outside our jurisdiction.
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Warrington Council (24 012 845)
Statement Closed after initial enquiries School transport 21-Jan-2025
Summary: We will not investigate Mr X’s complaint the Council removed free school transport for his children. There is not enough evidence of fault to justify our involvement.
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Surrey County Council (24 012 854)
Statement Closed after initial enquiries Other 21-Jan-2025
Summary: We will not investigate this complaint about the school meals served to Miss X’s child. The matters complained of are ones a school is responsible for, not the Council, and we are legally prevented from investigating the actions of schools.