Decision search
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Northumberland County Council (24 015 610)
Statement Closed after initial enquiries Parking and other penalties 21-Jan-2025
Summary: We will not investigate this complaint about a parking penalty because it is reasonable to expect Mr Y to appeal to the Traffic Penalty Tribunal.
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Essex County Council (24 015 722)
Statement Upheld Special educational needs 21-Jan-2025
Summary: We will not investigate Miss X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Miss X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Birmingham City Council (24 015 746)
Statement Closed after initial enquiries Parking and other penalties 21-Jan-2025
Summary: We will not investigate this complaint about a Penalty Charge notice because it is reasonable to expect Miss Y to appeal to the Traffic Enforcement Centre and the Traffic Penalty Tribunal.
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Surrey County Council (24 017 723)
Statement Closed after initial enquiries Parking and other penalties 21-Jan-2025
Summary: We will not investigate Mr X’s complaint requesting a financial remedy due to the Council issuing him with penalty charge notices, in error. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Council has provided a remedy by cancelling the notices so there is insufficient evidence of injustice.
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London Borough of Sutton (24 018 088)
Statement Closed after initial enquiries Parking and other penalties 21-Jan-2025
Summary: We will not investigate Mrs B’s complaint about the Council’s refusal of her vehicle crossover application. This is because there is not enough evidence of fault to justify an investigation.
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Birmingham City Council (24 018 107)
Statement Closed after initial enquiries Council tax 21-Jan-2025
Summary: We will not investigate this complaint about council tax banding. This is because we cannot investigate the decision made by the Valuation Office Agency.
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London Borough of Wandsworth (24 016 503)
Statement Closed after initial enquiries Council tax 21-Jan-2025
Summary: We will not investigate this complaint about the Council’s handling of the complainant’s council tax account. The complainant has confirmed the matter is now resolved.
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London Borough of Newham (24 016 622)
Statement Closed after initial enquiries Special educational needs 21-Jan-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s refusal to carry out an Education, Health and Care Needs Assessment for her child. This is because it is reasonable for Mrs X to appeal to a tribunal.
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London Borough of Newham (24 016 633)
Statement Closed after initial enquiries Other 21-Jan-2025
Summary: We will not investigate Miss X’s complaint about the Council’s response to her subject access request. This is because the complaint has already been considered by the Information Commissioner’s Office which is the body best placed to consider it.
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Statement Closed after initial enquiries Other 21-Jan-2025
Summary: We will not investigate Ms X’s complaint about the format in which the Council provided its response to her subject access request. This is because the complaint is about a data matter which is best considered by the Information Commissioner’s Office.