Decision search
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Essex County Council (24 018 045)
Statement Upheld Special educational needs 27-Feb-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Wokingham Borough Council (24 018 282)
Statement Closed after initial enquiries School transport 27-Feb-2025
Summary: We will not investigate this complaint about the Council’s handling of applications for school transport and a school place. Mr X’s complaint about transport is late. It is reasonable for Mr X to use his right of appeal if he wants to challenge the decision not to offer his child a place at his preferred school.
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Statement Closed after initial enquiries Councillor conduct and standards 27-Feb-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because the complainant has not suffered significant injustice.
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London Borough of Hammersmith & Fulham (24 019 216)
Statement Closed after initial enquiries Refuse and recycling 27-Feb-2025
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to cancel a Fixed Penalty Notice, and its handling of the matter. This is because there is no worthwhile outcome achievable by our investigation.
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Lincolnshire Fire and Rescue service (24 019 480)
Statement Closed after initial enquiries Other 27-Feb-2025
Summary: We will not investigate this complaint about the Authority’s response to, and its actions at, a fire, which Mrs X said resulted in significant damage to her property. There is no worthwhile outcome achievable by us carrying out an investigation.
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Milton Keynes Council (23 000 946)
Statement Upheld Disabled children 27-Feb-2025
Summary: Mrs G complained about the decision by NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board (the ICB) to reduce the night-time support for her child, D. She also complained about the way Milton Keynes Council (the Council) considered respite for the family and a preferred placement. We found fault in the way the ICB decided to reduce night-time support as it did not follow the recommendations from an independent assessment or properly consider the impact its decision would have on D’s parents. This likely caused D’s parents avoidable worry and distress. The Council did not provide enough support to meet the family’s needs but acted to put things right during our investigation. There was a lack of joined up working when assessing D’s health and social care needs. The ICB and Council have accepted our recommendations to complete a holistic review of D’s needs, apologise to Mrs G, make acknowledgement payments and improve their processes. We have now completed our investigation.
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NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board (23 000 946a)
Statement Upheld Assessment and funding 27-Feb-2025
Summary: Mrs G complained about the decision by NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board (the ICB) to reduce the night-time support for her child, D. She also complained about the way Milton Keynes Council (the Council) considered respite for the family and a preferred placement. We found fault in the way the ICB decided to reduce night-time support as it did not follow the recommendations from an independent assessment or properly consider the impact its decision would have on D’s parents. This likely caused D’s parents avoidable worry and distress. The Council did not provide enough support to meet the family’s needs but acted to put things right during our investigation. There was a lack of joined up working when assessing D’s health and social care needs. The ICB and Council have accepted our recommendations to complete a holistic review of D’s needs, apologise to Mrs G, make acknowledgement payments and improve their processes. We have now completed our investigation.
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NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board (23 000 946b)
Statement Upheld Assessment and funding 27-Feb-2025
Summary: Mrs G complained about the decision by NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board (the ICB) to reduce the night-time support for her child, D. She also complained about the way Milton Keynes Council (the Council) considered respite for the family and a preferred placement. We found fault in the way the ICB decided to reduce night-time support as it did not follow the recommendations from an independent assessment or properly consider the impact its decision would have on D’s parents. This likely caused D’s parents avoidable worry and distress. The Council did not provide enough support to meet the family’s needs but acted to put things right during our investigation. There was a lack of joined up working when assessing D’s health and social care needs. The ICB and Council have accepted our recommendations to complete a holistic review of D’s needs, apologise to Mrs G, make acknowledgement payments and improve their processes. We have now completed our investigation.
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Environment Agency (23 007 151)
Statement Not upheld Drainage 27-Feb-2025
Summary: Ms X complained about the Environment Agency’s decision to grant a permit for works to a river. Ms X said this caused land she used for animal grazing to flood. We have not found the Environment Agency at fault.
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London Borough of Tower Hamlets (23 012 109)
Statement Upheld Homelessness 27-Feb-2025
Summary: Mr C complained about how the Council dealt with his housing and adult social care support, and his reports of anti-social behaviour since 2022. We found the Council at fault for causing delays in assessing his care and support needs in 2023, which caused him an injustice. The Council should apologise and make payment to Mr C to acknowledge the injustice this caused him. There was no fault on other parts of Mr C’s complaint, or we exercised our general discretion not to investigate these as he has accepted an out of court settlement agreement with the Council which has remedied the injustice he experienced.