Decision search
Your search has 49843 results
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Walsall Metropolitan Borough Council (24 006 201)
Statement Not upheld Health and safety 28-Jan-2025
Summary: Ms X complains about the time the Council has taken to investigate her business. She says this resulted in the business losing money and has caused upset to her and her staff. We discontinued our investigation on the basis there is so little we can achieve in the given circumstances, that carrying out an investigation is not justifiable.
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Birmingham City Council (24 004 805)
Statement Upheld Homelessness 28-Jan-2025
Summary: The Council wrongly reduced Mr X’s housing priority and failed to promptly close his review when it resolved the issue. The Council has agreed to make a payment to Mr X and to make service improvements.
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Worcestershire County Council (24 005 476)
Statement Upheld Alternative provision 28-Jan-2025
Summary: Mr D complained the Council failed to provide his daughter with suitable full-time education and provision when she was unable to attend school for medical reasons. We find the Council was at fault for its delay in dealing with Mr D’s daughter’s education and provision when she was struggling to attend school. The Council has agreed to our recommendations to address the injustice caused by fault.
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London Borough of Lewisham (24 005 543)
Statement Not upheld Homelessness 28-Jan-2025
Summary: Mrs X complained the Council gave her misleading and incorrect advice to secure a private rented property. This led her to borrow a large amount of money to pay towards it and the Council will not reimburse her the funds. We did not find fault with the Council.
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London Borough of Lewisham (24 009 690)
Statement Closed after initial enquiries Transport 28-Jan-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse to renew the complainant’s Blue Badge. There is not enough evidence of fault to warrant an investigation.
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London Borough of Islington (24 009 758)
Statement Closed after initial enquiries Other 28-Jan-2025
Summary: We will not investigate this complaint about Mr X’s claim against the Council for damage to his property, stress and loss of light caused by the erection of scaffolding by the Council in 2020. This is because Mr X can seek a remedy through the courts and because the complaint is a late complaint and so falls outside our jurisdiction due to the passage of time.
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Surrey County Council (24 010 219)
Statement Upheld Special educational needs 28-Jan-2025
Summary: Mrs B complained the Council failed to follow the statutory process for issuing an Education, Health and Care Plan, for her son, X, following a Tribunal Order. Mrs B says this meant X missed provision which should have been included in his Plan. We have found the Council at fault for the delay in issuing a final amended Education, Health and Care Plan. The Council has agreed to apologise to Mrs B and make a symbolic payment to recognise the frustration and uncertainty caused by the delay.
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St Helens Metropolitan Borough Council (24 011 788)
Statement Closed after initial enquiries Enforcement 28-Jan-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application and a possible breach of planning control. This is because we are unlikely to find fault.
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Leicestershire County Council (24 012 784)
Statement Upheld Charging 28-Jan-2025
Summary: We will not investigate this complaint about poor communication from adult social care services. The Council has accepted fault and acknowledged the impact on the complainant by an apology and payment. We are satisfied with the actions the Council has taken.
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London Borough of Southwark (24 016 084)
Statement Closed after initial enquiries Planning applications 28-Jan-2025
Summary: We will not investigate this complaint about planning permission because there is no evidence of fault by the Council.