Decision search
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Statement Closed after initial enquiries Parking and other penalties 29-Jan-2025
Summary: We will not investigate this complaint about the Council’s handling of a parking penalty charge notice as it is unlikely we will find fault by the Council. In addition, the substantive injustice from the penalty charge notice is not sufficient to justify our further action.
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Transport for London (24 016 043)
Statement Closed after initial enquiries Parking and other penalties 29-Jan-2025
Summary: We will not investigate this complaint about two Penalty Charge Notices because the Authority will reduce both fines.
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London Borough of Barnet (24 018 083)
Statement Closed after initial enquiries Parking and other penalties 29-Jan-2025
Summary: We will not investigate this complaint about a penalty charge notice as there is insufficient evidence of fault by the Council.
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London Borough of Croydon (24 018 631)
Statement Closed after initial enquiries Council tax support 29-Jan-2025
Summary: We will not investigate Miss B’s complaint about the Council’s decision on her council tax support claim. This is because it is reasonable for Miss B to put in an appeal to the Valuation Tribunal.
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London Borough of Hackney (24 018 736)
Statement Closed after initial enquiries Council tax 29-Jan-2025
Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a Valuation Tribunal.
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Buckinghamshire Council (24 018 806)
Statement Closed after initial enquiries Planning applications 29-Jan-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of a planning application. This is because there is not enough evidence of fault by the Council to warrant it.
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Southampton City Council (23 017 741)
Statement Upheld Friends and family carers 28-Jan-2025
Summary: Mr X complained about the Council’s administration of his home improvement loan. He said the Council paid the contractor before they completed the necessary works. This meant that Mr X did not have enough money left to hire another contractor to complete his home improvements. Additionally, Mr X said the Council did not communicate with him effectively about his complaints. We found the Council was at fault for sending the money to Mr X’s contractor before checking they had completed the required works. Additionally, we consider there was fault in the Council’s stage two investigation into Mr X’s complaint and overall drift in how the Council progressed Mr X’s case.
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Woking Borough Council (23 017 821)
Statement Not upheld Noise 28-Jan-2025
Summary: Mrs X complained the Council failed to act on continued noise nuisance from a nearby sports facility after it commissioned an acoustic barrier to reduce the noise. Mrs X said the noise was alarming and prevented her from enjoying the use of her home and garden. We have found no fault by the Council.
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Birmingham City Council (23 018 801)
Statement Upheld Fostering 28-Jan-2025
Summary: Mr X complained the Council failed to ensure that his son received adequate care whilst he was placed with foster carers. We find the Council at fault for its delay handling Mr X’s complaint. The Council has agreed to apologise and make a payment to Mr X.
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London Borough of Camden (23 021 195)
Statement Upheld Homelessness 28-Jan-2025
Summary: Mr X complained about how the Council handled his homelessness after he received an eviction notice in 2022 and 2023. The Council failed to take steps to provide Mr X with appropriate help and support to alleviate his risk of homelessness between October 2022 and January 2024. This meant Mr X and his family remained in a property with the risk of eviction. The Council agreed to apologise and make a payment to Mr X to recognise the distress and uncertainty this caused.