Decision search
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Hampshire County Council (24 007 049)
Statement Upheld Direct payments 29-Jan-2025
Summary: Miss X complains the Council failed to promptly pay direct payments for care she received while she was abroad, and there was a delay in restarting her care package. We found there was no evidence the Council agreed to pay Direct Payments and this had since been remedied by a retrospective payment in any event. However, we found Miss X was avoidably left without care on her return from abroad due to Service Failure and Fault by the Council, so a payment should be made to recognise this. The Council should also provide better communication for service users about the correct process to follow in situation where care is to be suspended and restarted.
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Westmorland and Furness Council (24 007 235)
Statement Not upheld Councillor conduct and standards 29-Jan-2025
Summary: Mr X complains about the Council’s decision to agree a licence application to allow an event to take place and the conduct of a councillor at the licensing meeting. It was reasonable to expect Mr X to make representations to the licensing committee and then use a right of appeal to the Courts about the Council’s decision to allow the licence. And we cannot achieve the outcome Mr X is seeking to alter the licence and remove the councillor from future licensing meetings. So, we have ended our investigation into the complaint.
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Royal Borough of Greenwich (24 007 515)
Statement Closed after initial enquiries Allocations 29-Jan-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation. We cannot investigate complaints about housing disrepair by social housing tenants.
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Sanctuary Home Care Limited (23 017 352)
Statement Upheld Residential care 29-Jan-2025
Summary: There is evidence the care provider failed to record important information about the late Mrs X which might have led to quicker treatment of her fractured hip. Instead, care staff made incorrect assumptions about her symptoms. The care provider also failed to treat Mrs X with respect and dignity. It agrees to apologise to Mrs A, review its admissions processes and offer Mrs A a sum which reflects the distress and uncertainty it caused.
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London Borough of Brent (23 021 337)
Statement Upheld Homelessness 29-Jan-2025
Summary: Mr X complained about the way the Council dealt with his homelessness and housing applications, his succession application, and Notice to Quit. Based on the evidence seen so far, the Ombudsmen propose finding fault by the Council, causing injustice. The Council should remedy this injustice by apologising, making payments to reflect the distress caused, and service improvements.
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Isle of Wight Council (24 000 282)
Statement Upheld Special educational needs 29-Jan-2025
Summary: Ms C complains the Council delayed in completing an Education Health and Care (EHC) plan, failed to communicate and take follow up actions, and to provide support identified in an EHC Plan. The Council is at fault for failing to provide services identified in an EHC Plan and in its general communication with Ms C. To remedy the complaint the Council will apologise to Ms C, make a symbolic payment and service improvements.
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North Yorkshire Council (24 000 333)
Statement Upheld Special educational needs 29-Jan-2025
Summary: Mrs X complained the Council failed to provide her child, Y, with a suitable alternative provision and the content of their Education, Health and Care Plan from July 2023. She also complained the Council failed to finalise Y’s annual review and provide free school meals. The Council failed to properly communicate the outcome of Y’s annual review. We cannot investigate Mrs X’s complaint about Y’s alternative provision as she appealed to the SEND Tribunal. The Council was under no duty to provide free school meals while Y was out of school. The Council has agreed to apologise to Mrs X.
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East Lindsey District Council (24 001 283)
Statement Not upheld Planning applications 29-Jan-2025
Summary: There was no fault when the Council granted planning permission to build an extension next to Mr X’s home. It visited the site and took all the relevant factors into account. There was also no fault when the Council decided that there had been no breach of planning control when the applicant removed a hedge.
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Kent County Council (23 009 285)
Statement Not upheld Assessment and care plan 29-Jan-2025
Summary: Miss B complained that the Council failed to provide appropriate care and support for her over a number of years. We have not found fault with the Council’s actions in respect of service provision. We have found fault with its complaint response but do not consider this has caused Miss B a significant injustice.
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Middlesbrough Borough Council (23 016 350)
Statement Closed after initial enquiries Drainage 29-Jan-2025
Summary: We will not investigate this complaint about drainage because the courts and insurers are better placed to deal with the complaint.