Decision search
Your search has 49843 results
-
London Borough of Croydon (24 014 681)
Statement Upheld Other 30-Jan-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s recovery of business rates because we have no jurisdiction to investigate a complaint subject to legal proceedings. We will not investigate other matters because doing so would not lead to a different outcome.
-
Hinckley & Bosworth Borough Council (24 014 696)
Statement Closed after initial enquiries Other 30-Jan-2025
Summary: We will not investigate this complaint about the Council’s use of contact restrictions in line with its persistent and unreasonable complainant behaviour policy. There is not enough evidence of fault by the Council to warrant investigation, and it has not caused the complainant significant injustice.
-
London Borough of Islington (24 015 048)
Statement Closed after initial enquiries Parking and other penalties 30-Jan-2025
Summary: We cannot investigate this complaint about the Council issuing the complainant with a penalty charge notice. This is because the complainant appealed the notice to the London Tribunals and we have no legal jurisdiction to investigate in these circumstances.
-
London Borough of Southwark (24 012 864)
Statement Closed after initial enquiries Safeguarding 30-Jan-2025
Summary: We will not investigate Mr X’s complaint about the standard of care provided to his grandmother, Mrs Y, by Company Z, a Council commissioned care provider. The Council has investigated Mr X’s concerns, upheld part of his complaint, apologised and taken action to improve practice in-house and with the care provider. We could not add to the Council’s response or provide the outcome Mr X wants.
-
Hampton (Midland Care) Ltd (24 012 914)
Statement Closed after initial enquiries Residential care 30-Jan-2025
Summary: We will not investigate this complaint about care home charges from 2021 to 2023. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. This is a late complaint with no good reason why the complainant did not raise it sooner.
-
Statement Closed after initial enquiries Allocations 30-Jan-2025
Summary: We will not investigate this complaint about the complainant’s priority on the housing register. This is because there is insufficient evidence of fault by the Council.
-
Manchester City Council (24 013 335)
Statement Closed after initial enquiries Homelessness 30-Jan-2025
Summary: We will not investigate Ms Y’s complaint about the Council’s lack of action when she reported her accommodation was unsuitable. This is because there is insufficient evidence of Council fault causing a sufficient injustice to Ms Y to justify our involvement.
-
Wyre Forest District Council (24 013 465)
Statement Closed after initial enquiries Antisocial behaviour 30-Jan-2025
Summary: We will not investigate this complaint about the Council’s actions following a Community Trigger meeting. The Council has apologised for delays. We do not consider further investigation will lead to a different outcome.
-
Southend-on-Sea City Council (24 013 477)
Statement Closed after initial enquiries Allocations 30-Jan-2025
Summary: We will not investigate Ms X’s complaint about the Council’s offer of social housing in discharge of its housing duty. Ms X had the right to ask for a review of the suitability of the housing offered and it was reasonable for her to exercise that right.
-
Hertfordshire County Council (24 014 351)
Statement Closed after initial enquiries Special educational needs 30-Jan-2025
Summary: We will not investigate this complaint that the Council was at fault in the process of assessing and meeting the complainant’s son’s special educational needs, issuing and reviewing his Education Health and Care plan, securing interim provision, communicating with her and responding to her subsequent complaint. This is because the complainant’s appeal to the First-tier Tribunal (Special Educational Needs and Disability) places the substantive matters outside the Ombudsman’s jurisdiction.