Decision search
Your search has 49647 results
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Royal Borough of Greenwich (24 008 368)
Statement Upheld Allocations 28-Feb-2025
Summary: Miss X complained about the Council’s handling of her housing register and homelessness application since 2022. The Council agreed it was at fault for its failure to enable her to bid for properties under its general priority band. We found this did not cause her a significant injustice. We have not investigated other part of Miss X’s complaint as these were late, carried appeal rights to court, or have previously been considered by the Ombudsman.
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East Hertfordshire District Council (24 008 599)
Statement Not upheld Enforcement 28-Feb-2025
Summary: Mr X complained the Council did not take enforcement action against an alleged breach of planning control. We have ended our investigation as we cannot achieve the outcome that Mr X’s wants.
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Essex County Council (24 011 590)
Statement Upheld Special educational needs 27-Feb-2025
Summary: The Council failed to ensure Y received the full-time specialist educational provision in his Education, Health and Care Plan which caused Y a loss of educational provision and his mother Ms X avoidable distress and inconvenience. The Council also failed to complete the annual review in June 2023 and failed to issue an amended Plan. This caused Ms X a delay in appeal rights and avoidable distress. The Council will apologise, issue Y’s final amended Plan, ensure Y receives all the educational provision in the Plan and make payments to remedy the injustice.
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Hertfordshire County Council (24 014 264)
Statement Closed after initial enquiries Other 27-Feb-2025
Summary: We will not investigate this complaint about the service provided by the Council when agreeing highways works as much of the complaint is made late and there are not good reasons to investigate now. In respect of the remainder of the complaint, we cannot achieve the outcome the complainant seeks.
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Manchester City Council (24 014 407)
Statement Closed after initial enquiries Private housing 27-Feb-2025
Summary: We will not investigate this complaint about the Council’s handling of disrepair issues at Ms X’s privately rented property. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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Suffolk County Council (24 014 780)
Statement Closed after initial enquiries Charging 27-Feb-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision that his mother Mrs X’s monetary gifts to family members amounted to a deprivation of assets. There is not enough evidence of fault in the Council’s decision-making process to warrant us investigating.
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London Borough of Hammersmith & Fulham (24 015 073)
Statement Closed after initial enquiries Refuse and recycling 27-Feb-2025
Summary: We will not investigate Mr X’s complaint about damage caused to his car by refuse contractors leaving refuse bins around his car. This is because this is a complaint about negligence which is a legal matter for the courts to decide if his claim is refused by the contractor’s insurers.
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Buckinghamshire Council (24 015 671)
Statement Upheld Special educational needs 27-Feb-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Luton Borough Council (24 015 813)
Statement Closed after initial enquiries School transport 27-Feb-2025
Summary: We will not investigate Mr X’s complaint that the Council refused to provide home to school transport for his children. This is because there is insufficient evidence of fault.
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Sheffield City Council (24 015 828)
Statement Closed after initial enquiries Allocations 27-Feb-2025
Summary: We will not investigate Mr X’s complaint about the Council’s housing register decision because there is insufficient evidence of fault in its decision-making process to justify this.