Decision search
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Kent County Council (24 001 423)
Statement Upheld Special educational needs 30-Jan-2025
Summary: Mr and Mrs X complained the Council failed to provide an education for their disabled son and that it failed to provide the social care and respite set out in his Education Health and Care Plan. We found there was lack of provision over a prolonged period and a failure to respond to their complaint in a reasonable timescale. We recommended an apology, a payment of £9000 to recognise the impact of the missed provision and £500 to recognise the distress the matter caused.
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Cheshire East Council (24 002 296)
Statement Not upheld Assessment and care plan 30-Jan-2025
Summary: Mr X complains the Council has not provided Adult Social Care support and not dealt with reports of anti-social behaviour. The Council is not at fault.
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London Borough of Waltham Forest (23 007 751)
Statement Not upheld Homelessness 30-Jan-2025
Summary: Ms B complained about the Council’s actions when her mother Mrs C was threatened with homelessness due to hoarding behaviour. Ms B complained that the Council failed to take adequate account of Mrs C’s mental health needs or offer sufficient support with the hoarding situation. We have not found fault with the actions of the Council.
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London Borough of Redbridge (24 008 057)
Statement Upheld School admissions 30-Jan-2025
Summary: Mrs X complained about the appeal panel’s decision to refuse her son a school place at his preferred secondary school. We find fault with how the panel considered Mrs X’s appeal. The Council has agreed to our recommendations to address the injustice caused by fault.
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Statement Upheld Assessment and care plan 30-Jan-2025
Summary: Mr X complained the Council issued a bill for £13,000 in 2024 for his mother’s unpaid care fees up to the point she passed away in 2020. Mr X says he was unaware he would need to pay any care fees until the Council contacted him. The Council made Mr X aware his mother would need to contribute towards her care fees in 2019. The Council is entitled to bill for the care fees as the fees are based on the financial information Mr X made available to the Council. We found fault with the Council for delays in contacting Mr X about the outstanding balance. The Council agreed to apologise to Mr X, apply a reduction to the balance of £750 as a gesture of goodwill for the distress its delays caused Mr X and offer him a payment arrangement to repay the outstanding balance. The Council also agreed to reiterate to Mr X what financial information it needs from him to complete a review of the outstanding balance.
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London Borough of Lewisham (24 009 733)
Statement Closed after initial enquiries Charging 30-Jan-2025
Summary: We will not investigate this complaint about the Council’s decisions relating to Mr Y’s care charges. There is insufficient evidence of fault in the Council’s actions to warrant investigation.
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Surrey County Council (24 003 132)
Statement Upheld Special educational needs 30-Jan-2025
Summary: Miss Y complains on behalf of Miss W that the Council failed in its duty to ensure the delivery of the provision set out in her Education Health and Care Plan and did not review the provision when Miss W stopped attending college. We find fault because the Council did not take prompt action to review Miss W’s plan once it became clear the provision was possibly not meeting her needs. The fault caused Miss W injustice because she missed a significant amount of post-16 provision. The Council has agreed to complete the remedial action listed at the end of this statement.
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London Borough of Waltham Forest (24 003 441)
Statement Not upheld Enforcement 30-Jan-2025
Summary: Mr X complained the Council unreasonably delayed investigating a neighbouring breach of planning control. There was no fault in the Council’s classification of the planning breach, or in its decision to prioritise investigation of the most serious breaches.
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London Legacy Development Corporation Ltd (24 003 568)
Statement Not upheld Other 30-Jan-2025
Summary: X complained that the London Legacy Development Corporation (LDDC) failed to take planning enforcement action in relation to several breaches of planning control. X said that because of the failure to act, they are affected by unpleasant odour from refuse bins and a family member has limited access to disabled parking spaces. We have decided to end our investigation because from December 2024 the LDDC is no longer a planning authority, and its planning enforcement function has returned to a local council. The local council has begun investigating the alleged breaches of planning control.
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Sandwell Metropolitan Borough Council (24 003 578)
Statement Upheld Refuse and recycling 30-Jan-2025
Summary: Mr X complained his bins are not properly returned, despite numerous complaints and Council promises. He said this has a disproportionate impact on him because he has disabilities and struggles to put his bins back himself. We find the Council at fault, and this caused injustice. The Council has agreed to apologise, make a payment to Mr X, and carry out further monitoring.