Decision search
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London Borough of Hillingdon (24 004 672)
Statement Upheld Assessment and care plan 28-Feb-2025
Summary: Mr B complained that the Council stopped his care. The Council did not meet Mr B’s needs and this was wrong. This meant he did not have the care he needed. The Council will say sorry to Mr B and make a payment to him.
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London Borough of Bromley (24 005 369)
Statement Upheld Homelessness 28-Feb-2025
Summary: Miss X complains that the Council delayed in referring her to another council for housing and transferred her to unsuitable temporary accommodation. The Council was at fault as it delayed in referring Miss X to some councils for a reciprocal agreement for housing, failed to tell Miss X about the action it was taking and did not carry out a suitability assessment of her current temporary accommodation when Miss X indicated it was unsuitable. These faults caused uncertainty to Miss X which the Council has agreed to remedy by apologising and making a symbolic payment of £400 to her.
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Statement Upheld Special educational needs 28-Feb-2025
Summary: Miss B complained the Council delayed in issuing an Education, Health and Care Plan following an annual review. This meant her son was unable to access education. We have found the Council at fault for delays in issuing the amended Education, Health and Care Plan. The Council has agreed to apologise and make a symbolic payment to Miss B to remedy the injustice caused.
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London Borough of Hillingdon (24 006 088)
Statement Upheld Homelessness 28-Feb-2025
Summary: Mr S complained about the way the Council dealt with his homelessness application. He said the Council failed to provide him with advice and support. He also complained the Council caused him to miss out on obtaining a property through its administrative error. We found the Council at fault. The Council has agreed to provide Mr S with a personal remedy and carry out service improvements to avoid a repeat of what has happened here.
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North Somerset Council (24 006 323)
Statement Upheld Charging 28-Feb-2025
Summary: Mrs Y complained on behalf of her father, Mr X. Mrs Y complained about how the Council handled Mr X’s care contributions, requiring him to pay some legitimate bills from his personal expenses allowance. There were some faults by the Council which caused distress, confusion, raised expectations and frustration to Mrs Y. The Council will take action to remedy the injustice caused.
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Cheshire West & Chester Council (24 006 494)
Statement Upheld Special educational needs 28-Feb-2025
Summary: Miss B says the Council failed to identify a suitable school placement for her son, failed to put in place alternative provision and failed to respond to her communications. The Council has not identified a suitable school placement for Miss B’s son, delayed putting into place alternative provision, delayed issuing a final education, health and care plan and failed to respond to all her communications. That caused Miss B distress and means her son missed out on education for 12 months. An apology, payment to Miss B, reminder to officers and agreement to issue a final education, health and care plan is satisfactory remedy.
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Hertfordshire County Council (24 007 073)
Statement Upheld Special educational needs 28-Feb-2025
Summary: Miss X, complained about the lack of support provided by the Council. She said the provisions in her son’s education, health and care plan were not delivered; the Council has repeatedly ignored her; reviews of her son’s plan were not held, and she did not get the opportunity to put forward her preferred placement choice. We find the Council was at fault for the delay in checking whether provisions were in place; failure to consider whether all provision were in place; failure to respond to her emails and delay in arranging the annual review. This caused Miss X and her son significant distress. The Council has agreed to make several recommendations to address this injustice caused by fault.
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Lincolnshire County Council (24 007 139)
Statement Upheld Special educational needs 28-Feb-2025
Summary: Mrs X complains the Council failed to provide her child with a suitable education. The Council is at fault for failing to provide the child with the provision in her education, health and care plan and for failing to arrange alternative provision when the child was unable to attend school. The Council has agreed to apologise to Mrs X, remedy the avoidable distress caused and provide a payment to acknowledge the loss of provision.
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London Borough of Haringey (24 007 780)
Statement Not upheld Assessment and care plan 28-Feb-2025
Summary: Ms X complained the Council social care team has not supported her since the health service discharged her from hospital. Ms X said she has not had her needs met. The Council was not at fault.
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London Borough of Richmond upon Thames (24 007 874)
Statement Closed after initial enquiries Other 28-Feb-2025
Summary: We will not investigate this complaint about contact restrictions the Council has placed on the complainant. The Council confirms it regularly reviews the contact arrangements and will be writing to the complainant shortly. We consider that an investigation will not lead to a different outcome.