Decision search
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Birmingham City Council (24 004 589)
Statement Closed after initial enquiries Homelessness 05-Feb-2025
Summary: We will not investigate this complaint about homelessness because there is insufficient evidence of fault by the Council.
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Statement Upheld Other 05-Feb-2025
Summary: Ms X complained that the Council delayed in carrying out a statutory investigation into her complaints about children services’ actions in respect of her disabled child. We find fault by the Council causing avoidable distress and frustration. The Council has now progressed the statutory investigation, agreed a small symbolic payment, and will apologise. Therefore, we are closing the complaint.
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Kent County Council (24 006 277)
Statement Upheld School transport 05-Feb-2025
Summary: Mrs X complained that the Council’s decision to refuse her application for home to school transport assistance was unfair. The Council was at fault as it wrongly refused Mrs X’s application which caused avoidable distress and inconvenience to her. Mrs X also incurred costs in transporting her child to school. The Council agreed an appropriate remedy to Mrs X by offering transport assistance and refunding the costs incurred by her in transporting her child. The Council also agreed to apologise and make a symbolic payment of £150 to Mrs X to acknowledge the distress and inconvenience caused.
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London Borough of Barking & Dagenham (24 007 150)
Statement Upheld Disabled facilities grants 05-Feb-2025
Summary: Ms X complained about the outcome of a Disabled Facilities Grant application for adaptations to meet her child’s needs. The Council accepts it delayed in deciding the application and based its decision on inaccurate information. The Council has agreed to apologise, carry out a new assessment and make a payment to Ms X.
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Barnsley Metropolitan Borough Council (24 010 099)
Statement Closed after initial enquiries Other 05-Feb-2025
Summary: We will not investigate this complaint about the public procurement process because there is not enough evidence of fault to warrant an investigation. Also, it is reasonable to expect the complainants to go to court if they consider the Council has acted unlawfully.
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Southampton City Council (24 010 501)
Statement Closed after initial enquiries Other 05-Feb-2025
Summary: We will not investigate this complaint about a Council officer asking Mr X a question which he found offensive and upsetting. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We are unlikely to be able to retrieve new evidence to add anything worthwhile to the investigation already carried out by the Council.
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Essex County Council (24 011 857)
Statement Upheld Special educational needs 05-Feb-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Preston City Council (24 012 117)
Statement Closed after initial enquiries Antisocial behaviour 05-Feb-2025
Summary: We will not investigate Mr X’s complaint about how the Council dealt with his reports of a neighbour blocking a shared lobby. Some of the issues date back more than 12 months and are therefore late. In respect of more recent events, the Council has decided the threshold for anti-social behaviour has not been met, and Mr X says his local councillors resolved the issue. There is not enough evidence of fault for us to question the Council’s decision and an investigation would not achieve anything more. Mr X is unhappy with how the Council has handled his complaint, but we will not investigate complaint handling as a standalone issue.
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Walsall Metropolitan Borough Council (24 012 800)
Statement Closed after initial enquiries Assessment and care plan 05-Feb-2025
Summary: We will not investigate this complaint about adult social care support. The Council is still assessing the complainant’s need for support so there is nothing further the Ombudsman could achieve.
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Solihull Metropolitan Borough Council (24 012 946)
Statement Closed after initial enquiries Direct payments 05-Feb-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to suspend direct payments for his two adult children. The Council has thoroughly investigated Mr X’s concerns and we could not add to its response or achieve the outcome he wants