Decision search
Your search has 49843 results
-
Ardale (Oakham) Limited (23 017 584)
Statement Upheld Residential care 08-Nov-2024
Summary: Mrs W complains on behalf of her late father, Mr Y, about the standard of care and support he received whilst at Oakham Grange Residential Care Home. In particular, she says the home did not appropriately manage and administer Mr Y’s medication. The local safeguarding authority investigated the concerns and concluded with a finding of neglect and organisational abuse. It made a number of recommendations for service improvements. The care provider has agreed to apologise to Mrs W and make a symbolic payment in recognition of the uncertainty and distress caused by the failures.
-
London Borough of Southwark (23 017 708)
Statement Upheld Allocations 08-Nov-2024
Summary: Miss F complained about the way the Council handled her housing register application and has given her an incorrect priority banding. We find the Council at fault for the way it handled Miss F’s housing register application. The Council has already taken suitable action to remedy the injustice caused to Miss F, so we have not made further recommendations.
-
Leeds City Council (23 018 552)
Statement Upheld Assessment and care plan 08-Nov-2024
Summary: The complainant’s representative (Mr X) complained about the way the Council charged for the care services provided to his mother (Mrs Y). The Council has accepted it failed when charging for Mrs Y’s non-residential care services and offered some remedies. The Council has made some service improvements. The Council agreed to apologise following our guidance on remedies, to pay more for Mr X’s distress and to re-calculate Mrs Y’s care charges. We will not investigate the part of Mr X’s complaint about disability related expenditure. We have already considered some disability related expenditure in Mr X’s previous complaint and for others we could not achieve more than the Council has already offered.
-
London Borough of Hillingdon (23 019 039)
Statement Upheld Homelessness 08-Nov-2024
Summary: Mrs X complains about the Council’s poor handling of her brother's homelessness application. There was delay and poor communication by the Council. It has agreed a remedy.
-
London Borough of Enfield (23 021 072)
Statement Upheld Homelessness 08-Nov-2024
Summary: Mr X complained about how the Council has placed him and his family in an overcrowded and unsuitable temporary accommodation and how it had dealt with disrepairs in the property. There was fault by the Council which has caused injustice to Mr X and his family. The Council will take action to remedy the injustice caused.
-
Surrey County Council (23 021 190)
Statement Upheld Special educational needs 08-Nov-2024
Summary: Mr X complained the Council delayed outside the statutory timescales in issuing his child’s Education, Health and Care Plan. Mr X also complained the Council failed to secure a suitable school placement for his child for September 2024. I have ended my investigation because the Council has offered a suitable remedy for the delays in production of the Education, Health and Care Plan. The SEND Tribunal is better placed to investigate the school placement named in the Education, Health and Care Plan.
-
Statement Upheld Alternative provision 08-Nov-2024
Summary: Mrs X complains the Council has not properly dealt with alternative education provision for her son Y. The Council is at fault because it delayed making a decision and did not consider Y’s health concerns. Mrs X suffered distress and uncertainty as well as financial loss in educating Y at home. The Council should apologise, repay money Mrs X has spent on Y’s education and pay £200 for distress.
-
Devon County Council (24 002 450)
Statement Upheld Special educational needs 08-Nov-2024
Summary: Mrs X complained the Council delayed completing her child, Y’s Education, Health and Care (EHC) needs assessment in line with statutory timescales. The Council was at fault. It delayed deciding whether to issue Y with an EHC Plan within the statutory timescales, caused by a delay in obtaining Educational Psychologist (EP) advice. It then further delayed issuing Y’s final EHC Plan by 20 weeks after it received the EP advice. The Council agreed to make payments to Mrs X to acknowledge the injustice the delays caused.
-
London Borough of Tower Hamlets (24 003 027)
Statement Upheld Homelessness 08-Nov-2024
Summary: Ms J complained about how long the Council has taken to move her from unsuitable temporary accommodation. She also complained about how long she has been in temporary accommodation. At this stage, we consider there is some fault as the Council delayed in moving her once it decided the accommodation was unsuitable. The Council has agreed to address the fault by a personal remedy to Ms J, and a review of its process.
-
Sevenoaks District Council (24 004 075)
Statement Closed after initial enquiries Allocations 08-Nov-2024
Summary: We will not investigate this complaint about housing allocations because the complaint is late without good reason to exercise discretion to investigate it now.