Decision search
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Suffolk County Council (24 009 102)
Statement Closed after initial enquiries Special educational needs 08-Nov-2024
Summary: We will not investigate Mr X’s complaint about Education Health and Care Plan matters. It is unlikely we could find he has been caused any direct significant injustice because of significant fault.
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London Borough of Hammersmith & Fulham (24 009 523)
Statement Closed after initial enquiries Special educational needs 08-Nov-2024
Summary: We will not investigate this complaint that the Council has failed to ensure the delivery of provision set out in the complainant’s son’s Education Health and Care plan. This is because the complaint has already been upheld and our intervention would not lead to a different outcome.
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Devon County Council (24 009 558)
Statement Closed after initial enquiries Child protection 08-Nov-2024
Summary: We cannot investigate this complaint about the Council removing Ms X’s child. This matter was subject to court action, and we are legally prevented from investigating it. Only a court can decide if criminal offences have been committed.
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Bracknell Forest Council (24 010 215)
Statement Closed after initial enquiries Child protection 08-Nov-2024
Summary: We will not investigate Mr X’s complaint that the Council has failed to ensure the NHS keeps up to date records. This is because an investigation by this office would not be able to add to the response the Council has already provided via its own investigation of the matter.
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Rochdale Metropolitan Borough Council (24 010 258)
Statement Closed after initial enquiries Parking and other penalties 08-Nov-2024
Summary: We will not investigate Miss X’s complaint about the Council’s failure to take action against her neighbours for driving over raised kerbs. This is because the issue does not cause Miss X significant injustice.
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Bracknell Forest Council (24 010 371)
Statement Closed after initial enquiries Planning applications 08-Nov-2024
Summary: We will not investigate Mr X’s complaint about a planning application. There is no personal injustice because the Council have not yet decided, and an investigation could not achieve the outcome Mr X is seeking. In any case, even if it is approved by the Council, we would not investigate, because there is no significant injustice.
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Hampshire County Council (22 014 935)
Statement Upheld Assessment and care plan 08-Nov-2024
Summary: Mr A has complained about a council and an integrated care board in relation to a lack of carer support for him, a poor transition between services, and a lack of adequate safeguarding action. He said this caused him and his son distress, and he suffered financial loss. We found fault with a lack of carer support provided to Mr A. The council and integrated care board agreed to our recommendations to address the issues Mr A had suffered.
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NHS Hampshire and Isle of Wight ICB (22 014 935a)
Statement Upheld Care and treatment 08-Nov-2024
Summary: Mr A has complained about a council and an integrated care board in relation to a lack of carer support for him, a poor transition between services, and a lack of adequate safeguarding action. He said this caused him and his son distress, and he suffered financial loss. We found fault with a lack of carer support provided to Mr A. The council and integrated care board agreed to our recommendations to address the issues Mr A had suffered.
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London Borough of Redbridge (24 011 357)
Statement Closed after initial enquiries Enforcement 08-Nov-2024
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control and a retrospective planning application. This is because we are unlikely to find fault.
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Surrey County Council (23 017 173)
Statement Upheld Assessment and care plan 08-Nov-2024
Summary: Miss P complains on behalf of her son. They complain the Council took eight months to agree to fund a suitable supported living placement for him. The Council’s only consideration was cost and its offers were not person centred. We uphold the complaint because of some fault in the care and support plan review process. But this led to limited injustice due to actions the Council later took. We do not agree that the Council’s only consideration was cost.