Decision search
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Statement Upheld Other 13-Nov-2024
Summary: Miss B says the Council wrongly took recovery action for business rates arrears when it had written to her at the wrong address, that it failed to respond to her communications, failed to follow the complaints procedure and delayed repaying money it owed her. There is no fault in how the Council pursued recovery action or in how it dealt with the complaint. The Council failed to respond to one email and delayed repaying some money. An apology, alongside the action the Council has already taken, is satisfactory remedy.
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London Borough of Richmond upon Thames (24 002 876)
Statement Not upheld Housing benefit and council tax benefit 13-Nov-2024
Summary: Ms B complained about the Council’s actions in respect of recovery of an overpayment of housing benefit from 2016. We have not found fault with the Council.
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London Borough of Barking & Dagenham (24 003 197)
Statement Upheld Transport 13-Nov-2024
Summary: Ms X complains the Council delayed arranging transport for her father, Mr Y, to attend a day centre. She says this prevented him from having cultural, social and cognitive stimulation. We find the Council at fault which caused Mr Y and Ms X injustice. The Council has agreed to make a payment and apologise to Mr Y and Ms X and take service improvement action.
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Statement Upheld School admissions 13-Nov-2024
Summary: Mr X complained how the appeal panel dealt with his appeal for a place for his son at the School. We have found fault because details of the panel’s discussions and decision have not been recorded in sufficient depth. To remedy the injustice caused, the Council has agreed to apologise and arrange a fresh appeal.
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Sheffield City Council (24 007 106)
Statement Closed after initial enquiries Council tax 13-Nov-2024
Summary: We will not investigate this complaint about Council tax liability and Council tax discount because there was a right of appeal to a Valuation Tribunal and the matter has been remedied.
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London Borough of Hounslow (24 007 195)
Statement Closed after initial enquiries Trees 13-Nov-2024
Summary: We will not investigate this complaint that the Council has not removed a tree. This is because there is insufficient evidence of fault by the Council.
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Hertfordshire County Council (24 007 412)
Statement Upheld Other 13-Nov-2024
Summary: We have decided not to investigate this complaint about the Council wrongly sending a letter to Ms X’s home address after receiving a referral about domestic abuse. The Council has upheld the complaint and has agreed to remedy Ms X’s injustice by an effective apology and a payment of £500.
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Stevenage Borough Council (24 007 760)
Statement Closed after initial enquiries Allocations 13-Nov-2024
Summary: We will not investigate Ms X’s complaint about the Council’s delay in rehousing her because there is insufficient evidence of fault to justify our involvement.
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Nottinghamshire County Council (24 004 388)
Statement Not upheld School transport 13-Nov-2024
Summary: Ms X complained the Council failed to properly assess her son (Y’s) application for school transport assistance and unreasonably rejected the appeal of this. The Council considered Y’s application and appeal in line with the relevant law and policies without fault.
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Completelink Limited (24 008 039)
Statement Closed after initial enquiries Charging 13-Nov-2024
Summary: We will not investigate this complaint about fee increases for privately arranged residential adult social care. This is because investigation is unlikely to lead to a different outcome. On our ordinary reading the Care Provider has acted in line with its contract. A court would need to decide if the Care Provider has breached its contract.