Decision search
Your search has 49843 results
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London Borough of Ealing (24 008 761)
Statement Closed after initial enquiries School admissions 19-Sep-2024
Summary: We will not investigate Miss X’s complaint about the School’s Admissions Appeal Panel’s failure to provide her child with a place at this school. It is unlikely the Ombudsman would find fault which caused them to lose out on a school place.
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Buckinghamshire Council (24 007 928)
Statement Closed after initial enquiries Highway repair and maintenance 19-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his claim for compensation for damage to his vehicle. This is because it would be reasonable for Mr X to make a claim against the Council at court.
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High Peak Borough Council (24 008 977)
Statement Closed after initial enquiries Planning applications 19-Sep-2024
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant had the right to appeal to the Planning Inspector.
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Royal Borough of Kingston upon Thames (23 017 702)
Statement Upheld Homelessness 19-Sep-2024
Summary: Ms X complains that the Council wrongly considered she did not qualify for the housing register and did not consider her homelessness application. The Council is at fault as it did not properly consider Ms X’s housing register application and failed to consider a homelessness application made by her representative. As a result, the Council’s decision that Ms X did not qualify for the housing register was wrong. The Council has agreed to remedy the injustice to Ms X by apologising to her and making a payment of £400. It will also now place Ms X on the housing register.
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Dacorum Borough Council (23 018 355)
Statement Upheld Noise 19-Sep-2024
Summary: Mrs X complained the Council failed to address dust nuisance from a construction site near her home. We found the Council failed to properly record or explain its findings when it closed its nuisance investigation, and failed to record evidence of dust suppression. This caused Mrs X frustration. The Council also failed to follow its nuisance investigation procedure on site visits, but this did not cause significant injustice. The Council was entitled to reach the view that no statutory nuisance exists.
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North Yorkshire Council (23 018 681)
Statement Upheld Special educational needs 19-Sep-2024
Summary: Miss X complained about how the Council reviewed and amended her child, W’s, Education, Health and Care Plan, about how it found a new school for W and how it provided W with education in the meantime. The Council was at fault. This caused Miss X significant frustration and upset and meant W missed out on education and special educational provision for a year. To remedy their injustice, the Council will apologise to Miss X, pay her a total of £4900, issue a staff reminder and review the information it gives to staff on amending Education, Health and Care Plans.
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Suffolk County Council (23 019 356)
Statement Upheld Special educational needs 19-Sep-2024
Summary: Miss X complained the Council took too long to complete an Education Health and Care (EHC) Needs Assessment and to issue a EHC Plan for her daughter, Y. Miss X also complained Y could not access education between September 2023 to July 2024 and the Council did not properly consider her complaints. We found fault by the Council on all elements of Miss X’s complaint. The Council agreed to apologise and make a symbolic payment to Miss X and Y to remedy the injustice caused to them by the fault we found.
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London Borough of Bexley (23 019 772)
Statement Not upheld Enforcement 19-Sep-2024
Summary: X complained about the Council’s failure to protect their privacy from the use of land next to their home by a business operation. We found no fault in the way the Council made its decision to end its enforcement investigation.
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London Borough of Enfield (23 020 329)
Statement Closed after initial enquiries Enforcement 19-Sep-2024
Summary: We will not investigate this complaint about a lack of action on the complainant’s reports of breaches of planning control and building regulations. There is not enough evidence of fault in the Council’s actions to justify an investigation.
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King's Lynn & West Norfolk Council (23 020 814)
Statement Not upheld Antisocial behaviour 19-Sep-2024
Summary: We do not find fault in the Council’s decision to close an investigation into Japanese Knotweed invading Mrs W’s land. Nor do we find it at fault for alerting her to an allegation made she had unlawfully disposed of garden waste on neighbouring land.