Decision search
Your search has 49843 results
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Essex County Council (24 006 207)
Statement Upheld Special educational needs 22-Sep-2024
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Derbyshire County Council (24 006 259)
Statement Closed after initial enquiries Highway repair and maintenance 22-Sep-2024
Summary: We will not investigate this complaint about highway maintenance because we are satisfied with the actions taken by the Council and further investigation would not lead to a different outcome.
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Ashfield District Council (24 006 370)
Statement Closed after initial enquiries Planning applications 22-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council’s and its planning committee’s decision to grant permission for a residential development near his property. There is not enough evidence of fault in the planning process to warrant an investigation and we cannot achieve the outcomes Mr X wants.
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Devon County Council (24 006 502)
Statement Closed after initial enquiries Special educational needs 22-Sep-2024
Summary: We will not investigate this complaint that the Council failed to arrange suitable education provision for a child. This is because the complainant has used their right of appeal to the SEND Tribunal, and this matter is not separable from that appeal.
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Tandridge District Council (24 006 420)
Statement Closed after initial enquiries Refuse and recycling 22-Sep-2024
Summary: We will not investigate this complaint about the Council’s waste collection service. This is because there is not enough evidence of fault.
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London Borough of Tower Hamlets (24 006 729)
Statement Closed after initial enquiries Allocations 22-Sep-2024
Summary: We will not investigate this complaint about the Council delaying a homelessness review decision. There is insufficient evidence of fault which would warrant an investigation.
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Silver Birch Care Home (24 006 615)
Statement Upheld Charging 22-Sep-2024
Summary: Mrs B complained that the Care Provider unreasonably charged her for four weeks fees in lieu of notice when she moved her husband Mr B to a new home . She said she was not aware of the notice period and had not signed a contract. She was also unhappy with the standard of care Mr B received. We found the Care Provider did not make clear to Mrs B that it considered Mr B was a permanent resident. We have asked the Care Provider to make a symbolic payment of £200 to Mrs B for the distress caused.
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Leeds City Council (24 006 819)
Statement Closed after initial enquiries Refuse and recycling 22-Sep-2024
Summary: We will not investigate Miss X’s complaint about the Council’s bin lorry damaging a grass verge outside her house and bin staff making comments about her. There is insufficient personal injustice caused to Miss X by the verge to warrant us investigating. We cannot achieve the outcome she seeks regarding the verge. Miss X’s complaint about bin crew comments has not been raised with the Council so has not had opportunity to respond. We do not investigate such premature issues.
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West Sussex County Council (24 006 624)
Statement Closed after initial enquiries Highway repair and maintenance 22-Sep-2024
Summary: We will not investigate this complaint about the Council’s response to Mr X’s reports of overgrown vegetation blocking the footpath. Any injustice there may have been to Mr X is not significant enough to justify an investigation.
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North Yorkshire Council (24 007 362)
Statement Closed after initial enquiries Child protection 22-Sep-2024
Summary: We cannot investigate this complaint about the Council’s involvement with the care of the complainants’ children. This is because the issues raised form part of court proceedings.