Decision search
Your search has 26900 results
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Brighton & Hove City Council (23 009 325)
Statement Closed after initial enquiries Councillor conduct and standards 22-Sep-2023
Summary: We will not investigate this complaint about the Council's handling of a complaint alleging fraudulent conduct by a councillor as this impacts all or most of the people in the Council's area and so is not within our remit. This is also essentially a matter for the police.
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Hampshire County Council (23 007 157)
Statement Upheld Other 22-Sep-2023
Summary: I uphold this complaint because the Council was at fault in refusing to allow the complainant to complete the statutory procedure for complaints about children’s services. The Council has agreed to resolve the matter by providing a suitable remedy for the injustice the complainant has been caused.
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London Borough of Enfield (23 007 666)
Statement Closed after initial enquiries Council tax 22-Sep-2023
Summary: We will not exercise discretion to investigate this complaint about a refund of council tax. This complaint which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner.
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Transport for London (23 007 982)
Statement Closed after initial enquiries Parking and other penalties 22-Sep-2023
Summary: We will not investigate Mr X’s complaint about a penalty charge notice issued by Transport for London. This is because the amount of the penalty charge (£80) is not significant enough to warrant investigation.
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North Devon District Council (23 002 360)
Statement Closed after initial enquiries Councillor conduct and standards 22-Sep-2023
Summary: We will not investigate this complaint about the Council's handling of various councillor conduct complaints as this does not cause the complainant a level of injustice significant enough to justify our further involvement.
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Transport for London (23 008 148)
Statement Closed after initial enquiries Parking and other penalties 21-Sep-2023
Summary: We will not investigate this complaint about a Penalty Charge Notice. This is because it is reasonable to expect Mr Y to use his right to appeal to the Traffic Enforcement Centre and the London Tribunals.
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Rotherham Metropolitan Borough Council (23 008 195)
Statement Closed after initial enquiries Other 21-Sep-2023
Summary: We will not investigate this complaint about a care provider’s lack of response to Mrs X’s request for records. The Information Commissioner is best placed to consider the matter.
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London Borough of Hammersmith & Fulham (23 009 318)
Statement Closed after initial enquiries Child protection 21-Sep-2023
Summary: We will not investigate this complaint about the Council’s response to Miss X’s complaint about a Council social worker’s conduct. This is because we would be unlikely to provide Miss X with a different outcome.
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London Borough of Southwark (23 009 385)
Statement Closed after initial enquiries Council tax 21-Sep-2023
Summary: We will not investigate this complaint about the Council’s decision not to award Miss X a council tax exemption. This is because we would be unlikely to find fault with the Council’s actions.
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Durham County Council (22 006 163)
Statement Upheld Other 21-Sep-2023
Summary: Mr and Mrs X complain about delay in completing home insulation works which the Council agreed to fund through an energy efficiency grant. We have found service failure by the Council resulting in three months delay to the works being completed. This caused an injustice to Mr and Mrs X in the form of distress and uncertainty. The Council has agreed to apologise, make a financial payment and service improvements.