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Local Government or ‘councils’ (London boroughs, county councils, city councils, and district councils) provide lots of different services to everyone, including children and young people, who live in their areas.
Sometimes people are unhappy with the services they receive or things go wrong. When councils can’t resolve a complaint people contact the LGO who looks at both sides of the argument and reaches a fair decision.
If you are unhappy about a service you are receiving from a local council or feel you have been wrongly refused help and support ask how to make a complaint, and what help is available to you in getting your grievance heard. If you want some advice and information from the LGO see the How to contact us section.
We have special Investigators to deal with complaints from children and young people. They will ensure that you are provided with the help and support you need to make your complaint and take your views into account throughout their investigation. Click here for more details on how our investigations work.
Date Updated: 13/11/08
are in .pdf format. To view these files you will need the Adobe Acrobat Reader software. It can be downloaded below free of charge. Click To Download