Team Coordinator (18 month fixed term contract)

Location: Coventry office

Salary scale: £21,894 to £27,449 per annum

The role:

Provide administrative and organisational support to an Assistant Ombudsman and team of investigators and to assist in coordinating activity across the team.

About us:

For more than 40 years, we’ve been the voice of the public. Helping people put things right with their local council or adult social care provider as well as using what we learn from complaints to improve local public, and independent adult social care, services. We don’t take sides: we make fair decisions after listening to both sides of the story and weighing up all the evidence. Our service is free and we are committed to delivering value for money. We know that our success depends on the integrity and skills of our staff. So if you can make a difference and have the perspective we’re looking for, please get in touch.

Closing date:

0900 hrs on Monday 4 September 2017

To apply:

Further information including the job description, person specification and details of how to apply are available in the job pack (see downloads).

Information for candidates

When you send your application to us, you will receive an automatic response from our mailbox. We will contact you further to let you know the outcome of your application and we respond to all emails sent to our HR inbox. If you are expecting an email from us please check your spam and junk folders particularly if you have a gmail, googlemail or hotmail email account. To make sure you receive emails from us, we recommend you add ‘’ to your email safe senders list.’


Our Approach

We believe that our success depends on the commitment, integrity and skills of our staff and offer a rewarding environment for those committed to working in support of the public. 

We provide a service for people from all backgrounds and all parts of the community and we strive to ensure that those we employ value and reflect this diversity. We will provide equality of opportunity and will not permit discrimination on grounds of colour, race, nationality, national or ethnic origin, disability, age, sexual orientation, gender, gender reassignment, marital or civil partnership status, pregnancy and maternity leave, religion or belief, or trade union membership.

Our head office is in Coventry, with satellite offices in London and York.

For more information on our policies relating to recruitment, please see the internal policies section.