For more than 40 years, we’ve been the voice of the public. Helping people put things right with their local council or adult social care provider as well as using what we learn from complaints to improve local public services. We don’t take sides: we make fair decisions after listening to both sides of the story and weighing up all the evidence. Our service is free and we are committed to delivering value for money. We know that our success depends on the integrity and skills of our staff. So if you can make a difference and have the perspective we’re looking for, please get in touch.
Salary scale: Coventry and York - £33,725 to £41,239 per annum; London - £37,166 to £44,682 per annum
Location: Coventry, York and London
Closing date: 0900 hrs on Thursday 26 January 2017
The LGO wishes to appoint Investigators to be based at our offices in Coventry, London and York.
Acting with the delegated authority of the Ombudsman, Investigators assess and investigate complaints made to the LGO. This covers failings in services by local authorities, and social care providers.
The role operates in a collaborative environment where individuals contribute to the team and are involved in group and project work, and various outreach activities (for example external training for bodies in jurisdiction). However, Investigators are also personally responsible for their own case work and for maintaining high standards of professional practice. Investigators are expected to operate with minimal guidance and supervision, demonstrating a high degree of self-reliance and self-confidence in their work.
How to apply: for further information and to apply for this position, please click here. Note: this link will direct you to a webpage hosted by Capita Resourcing who will be dealing with response handling of applications on our behalf for this recruitment campaign.
Chief Executive Officer
Salary Scale: £98,000 per annum
Location: Coventry, London or York
Closing date: 1700 hrs on Tuesday 24 January 2017
The LGO wishes to appoint a Chief Executive Officer.
The Chief Executive Officer will provide clear leadership for the LGO and take us through Ombudsman reform.
You will work closely with the Ombudsman, Commission, Executive Team, staff, and stakeholders to ensure that we deliver our strategic objectives. Externally, you will build relationships and alliances and be a confident and authoritative representative of LGO at a national level.
You will bring outstanding relationship building, communication and influencing skills, along with a sound understanding of our business.
Further information including the job description, person specification and details of how to apply are available in the job pack.
When you send your application to us, you will receive an automatic response from our mailbox. We will contact you further to let you know the outcome of your application and we respond to all emails sent to our HR inbox. If you are expecting an email from us please check your spam and junk folders particularly if you have a gmail, googlemail or hotmail email account.
To make sure you receive emails from us, we recommend you add ‘@lgo.org.uk’ to your email safe senders list.’
We believe that our success depends on the commitment, integrity and skills of our staff and offer a rewarding environment for those committed to working in support of the public.
We provide a service for people from all backgrounds and all parts of the community and we strive to ensure that those we employ value and reflect this diversity. We will provide equality of opportunity and will not permit discrimination on grounds of colour, race, nationality, national or ethnic origin, disability, age, sexual orientation, gender, gender reassignment, marital or civil partnership status, pregnancy and maternity leave, religion or belief, or trade union membership.
Our head office is in Coventry, with satellite offices in London and York.
For more information on our policies relating to recruitment, please see the internal policies section.