Training for councils

Courses on effective complaint handling, including specialist courses on adult and children's social care, and planning


From as little as £80 per person, our training courses represent excellent value for money. You provide the venue, lunch and refreshments, we provide the expertise and training materials.

Our courses are well-received and an effective way to help local authorities improve the way they deal with complaints.

Examples of some of the feedback we have received:

"I've been on similar courses but this was the best"
"Excellent guidance provided by the presenter"
"A great day, very infomative"
"Most informative course run by your excellent instructor"
"It was just what we needed... Has helped us to prevent complaints from escalating"
"If it prevents one complaint from escalating through the whole process it has more than paid for itself"

Our courses are for up to 15 participants and are presented by experienced complaint handlers.

Click on our range of courses below. For general information on our training courses, please contact our Training Administrator on 0330 403 4042.