Complaints about schools
The following information relates to complaints about schools. If your complaint is about other children's services please visit our general complaints pages. If you are a young person who wants to make a complaint about something other than your school, more information can be found on our pages for young people.
The LGO has always been able to investigate a variety of matters related to schools including:
From 19 April 2010, the LGO's existing complaints-handling service was expanded for parents and pupils with concerns about their school on a pilot basis, covering certain local authority areas.
Following legislative changes, that expanded complaints-handling service ended on 31 July 2012. The Local Government Ombudsman no longer has the power to investigate complaints about the internal management of schools. Complaints made after that date will be outside the Ombudsman's jurisdiction. The Department for Education can consider complaints about schools. See the Department's website at www.education.gov.uk/schoolcomplaints for more details.
We can now also consider some complaints against academies. Further information on general complaints about schools can be found in our fact sheet.
Date Updated: 21/03/13