Local Government Ombudsman

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Privacy statement

The Local Government Ombudsman processes personal information to enable us to carry out our statutory duties which may include the consideration and investigation of complaints, providing advice and information, supporting and managing our employees, undertaking research, corporate administration and all activities we are required to carry out as a data controller and a public authority.

Any personal data collected through this website will be processed in accordance with the Data Protection Act 1998. 

We also record telephone calls made to our 0300 061 0614 advice line number for training and quality purposes.

If you use the site to make a complaint about a body we can investigate, we will hold the information securely and use it to help us to process your complaint. We may also need to show some of it to other people, such as the body concerned and perhaps legal or other expert advisers, so they can respond to our enquiries.

We may also obtain information about you and your complaint from other sources, such as the body complained about, in order to process your complaint. Some of this information may be sensitive personal data, such as health or care records where these are relevant.

We carry out some joint investigations with the Parliamentary and Health Service Ombudsman (PHSO) where a complaint covers both health services and social care services. In order to do this, we need to share information with PHSO. We will ask for your consent before we deal with your complaint jointly. By providing your consent to a complaint being dealt with jointly by both organisations you are also providing your consent to us sharing the information required to do so. For specific details on how a joint investigation will be carried out please see the agreement between PHSO and LGO for joint working.

To find out more information about how LGO will process your information when you make a complaint, see our fact sheet: How the Ombudsman decides to investigate.

To find out more information about how PHSO will process your information within their published privacy policy at: www.ombudsman.org.uk/about-us/being-open-and-transparent/what-happens-to-the-information-you-giveus

You are entitled to see a copy of the personal data we hold on you. For further information see: Access to information.

Site usage information

Cookies - see the separate page on our Cookies policy

Log files
Log files allow us to record visitors’ use of the site. We put together the information from all our visitors, which we use to make improvements to the layout of the site and to the information in it, based on the way that visitors move around it. Log files do not contain any personal information.

If you provide feedback on our website we will only use it to develop and improve the site.

Other websites
This privacy statement covers this website. It does not cover links within this site to other websites.

Changes to this privacy statement
If this privacy statement changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

Date Updated: 16/06/15