Local Government Ombudsman

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20 November 2014
Radical complaint handling drive initiated by leading health and social care organisations
Patients and service users have described their expectations for good complaint handling across health and social care in new research published today by the Parliamentary and Health Service Ombudsman, the Local Government Ombudsman and Healthwatch England.

18 November 2014
LGO report highlights how information about complaints can inform care choices
People who are choosing care for themselves or their loved ones are being reminded they can access information about how different providers respond to complaints.

14 November 2014
Not providing same sex carers can impact dignity, says Ombudsman
An investigation by the Local Government Ombudsman (LGO) has highlighted the need for care providers to make every effort to supply vulnerable clients with same-sex carers, after a family was left without respite for more than two years.

09 October 2014
ASC matters newsletter
The latest edition of our adult social care newsletter, ASC matters is now available.

08 October 2014
Further report issued about Isle of Wight Council
The Local Government Ombudsman has issued a further report about Isle of Wight Council