Local Government Ombudsman

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24 September 2015
Families may be paying too much for social care, Ombudsman reports
The cost of residential care is a serious public concern. When they turn to their council for help vulnerable people and their families need to have the confidence that they are being given accurate information about the charges that they face.

22 September 2015
Don’t miss out on chance to learn from complaints, Ombudsman urges
Councils should view complaints as an opportunity to improve services, the Local Government Ombudsman (LGO) has recommended.

17 September 2015
Children’s voices should be heard, LGO urges
The statutory children’s complaints process ensures young people’s voices are heard and councils must ensure they follow it, the Local Government Ombudsman (LGO) has said.

03 September 2015
Council did not tell purchasers about restrictions when they bought their ex-council homes
Two homeowners faced a struggle to sell their homes after South Oxfordshire District Council failed to give them full information about a restriction on their properties, the Local Government Ombudsman (LGO) has found.

18 August 2015
Councils should carry out regular reviews of care home residents’ assets
Councils must carry out regular reviews of residents’ assets when assessing care home charges under deferred payments schemes, the Local Government Ombudsman (LGO) has said.