Local Government Ombudsman

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Independent and impartial

Who can complain to us

  • Any member of the public can make a complaint to the Ombudsman.

  • Councillors can help their constituents to make a complaint against a council, but they cannot make a complaint against their own council themselves, except about any services they receive in common with other service users (for example, if they are council tenants)
  • Parish councils cannot complain about bodies the Ombudsman can investigate.
  • Voluntary bodies and advice agencies can complain on behalf of their clients, but they need to get their client’s consent first. This goes for friends and relatives, too.
  • If you employ a professional person, such as a solicitor, to make a complaint on your behalf, we will only ask the council or care provider to pay the fee in exceptional circumstances. This is because people do not usually need a professional to put a complaint to us. However, you may be eligible for help from a solicitor or some advice agencies through the Legal Services Commission’s Legal Help Scheme.

Date Updated: 30/05/14