This fact sheet is aimed primarily at people who believe the council should be taking enforcement action against a nearby development and may be considering making a complaint to the Ombudsman.
I think there has been a breach of planning control near my property and the council has not taken enforcement action. Can the Ombudsman help me?
Yes. We usually investigate complaints where the evidence suggests there has been a significant breach of planning control that directly affects you and where your complaint is about the way the council has dealt with, or failed to deal with, the matter.
Councils can take enforcement action where someone fails to get planning permission for a development or where the developer has not complied with conditions attached to a planning consent. There is a wide range of informal and formal action which councils can take.
However, it is not our role to decide whether the council should take enforcement action.
We have to take into account that:
- Quite a lot of development, including some house extensions, can take place without planning permission because it is permitted by law. So the council has first to be sure that the development complained about does need permission.
- Enforcement powers are discretionary. Before taking enforcement action, the council must be satisfied that such action is the right thing to do (that it is 'expedient').
- Government guidance does not say that councils should take action against all unauthorised development, but a council should take action where serious harm to local public amenity is being caused.
- The Government also says that councils should try informal methods of resolving the matter before considering the use of legal powers. So action may not be immediate.
- The Ombudsman may not question the merits of decisions which have been made in a proper manner. This means the Ombudsman will not intervene in disagreements about the merits of decisions.
How do I complain?
You should normally complain to the council first. Councils often have more than one stage in their complaints procedure and you will usually have to complete all stages before we will look at your complaint.
Then, if you are unhappy with the outcome, or the council is taking too long to look into the matter – we think 12 weeks is reasonable – you can complain to us.
You should normally make your complaint to us within 12 months of realising that the council has done something wrong.
To complain to the Ombudsman phone our helpline on 0300 061 0614 (8.30am to 5.00pm, Mondays to Fridays). You will be able to discuss your complaint with one of our advisers. You can text us on 0762 481 1595.
You can complete an online complaint form.
If you can consider my complaint what will the Ombudsman look for?
We consider whether the council has done something wrong in the way it went about dealing with a report of a planning breach that has caused you problems. Some of the faults we might find are that the council:
- unreasonably delayed assessing whether there is a breach of planning control
- unreasonably delayed deciding how serious the breach is and what action is appropriate
- unreasonably delayed taking enforcement action where it accepts it is justified
- failed to keep proper records, such as records of site visits
- failed to have a written policy on planning enforcement or failed to take its policies into account when deciding what action to take
- failed to tell the parties involved of its decision or to keep them informed of progress, or
- failed to liaise properly with other departments, such as environmental health or building control.
What happens if the Ombudsman finds that the council was at fault?
Where there has been fault and you have suffered as a result, we can recommend that the council takes action to put the matter right. Depending on what the complaint is about, we may ask the council to:
- decide if and what enforcement action is warranted and take that action in a reasonable time
- provide better and more timely information about what is happening, or
- improve procedures so that the same problems do not occur again. For example we may ask a council to introduce a new guidelines to clarify its enforcement priorities.
We may also ask the council to pay compensation in some serious cases; the amount we suggest will depend on how much you have been affected by what the council has done wrong. An example would be where we find there has been a long period of unreasonable delay and the unauthorised development significantly affects your amenity.
Examples of some complaints we have considered
Other sources of information
You can also contact Planning Aid at www.rtpi.org.uk/planningaid/
Your local council’s website usually provides some information about its planning enforcement service.
Our fact sheets give some general information about the most common type of complaints we receive but they cannot cover every situation. If you are not sure whether we can look into your complaint, please contact us.