This fact sheet is aimed at parents who are experiencing problems with their child being educated at other than at school and may be considering making a complaint to the Ombudsman.
The council will not provide my child with home tuition. Can the Ombudsman help me?
In some cases, yes. A child might receive tuition at home, rather than attending a school, if the child is on the roll of a school but for some reason, usually illness, he or she is unable to attend that school for a specific period.
Government guidance sets out the minimum national standard for the education of children who are unable to attend school because of medical needs. That guidance recognises that in some cases councils will arrange for sick children to receive home tuition. Councils may also provide tuition in other locations appropriate for the child, for example a tuition centre. That tuition must be full time unless the child is unable to cope with full-time tuition.
The council says I can't educate my child at home. Can the Ombudsman help me?
In some cases, yes. However, the law does not currently allow the Ombudsman to become involved in internal school matters. So, if for example you are not satisfied with things at your child’s school and you decide to remove your child from that school and educate him or her at home, we would not be able to look at any difficulties you had with the school.
If a council considers that a child is not receiving appropriate education it can serve a notice on parents requiring them to satisfy the council that their child is receiving suitable education. It can also take legal action and could serve a School Attendance Order. The Ombudsman cannot look at what goes on in court.
How do I complain?
You should normally complain to the council first. Councils often have more than one stage in their complaints procedure and you will usually have to complete all stages before we will look at your complaint. We may consider accepting a complaint before the council's own procedures are exhausted, but only if exceptional circumstances apply.
Then, if you are unhappy with the outcome, or the council is taking too long to look into the matter – we think 12 weeks is reasonable – you can complain to us.
You should normally make your complaint to us within 12 months of realising that the council has done something wrong.
To complain to the Ombudsman phone our helpline on 0300 061 0614 (8.30am to 5.00pm, Mondays to Fridays). You will be able to discuss your complaint with one of our advisers. You can text us on 0762 481 1595.
You can complete an online complaint form.
If you consider my complaint what will the Ombudsman look for?
If you are educating your child at home the council might ask you to provide details of the work your child is doing so that it can decide whether your child is receiving a suitable education. Council officers might ask to visit your home to monitor the education that was being provided. We could look at complaints where you felt that:
- the council was putting unreasonable demands on you in requiring you to supply excessive information about the educational provision you were making for your child, or
- the council did not respond appropriately to any requests for guidance about home education you made.
If your child is unable to attend school and the council is not providing the tuition you believe it should we could look at complaints where:
- the council has failed to make the minimum provision
- there has been an unreasonable delay in providing tuition
- the council has failed to monitor and review the level of tuition that is provided, or
- the council refuses to provide tuition.
What happens if the Ombudsman finds the council was at fault?
We may ask the council to reassess your child’s situation and, if appropriate, to provide tuition.
We may ask the council to apologise for any delay in providing tuition and in some case we may recommend a compensatory payment.
We may ask the council to review its procedures about how it deals with people who choose to educate their children at home.
Examples of some complaints we have considered
Other sources of information
The Advisory Centre for Education www.ace-ed.org.uk
Department for Education www.gov.uk/government/organisations/department-for-education
Education Otherwise www.educationotherwise.net Helpline: 0845 478 6345
Our fact sheets give some general information about the most common type of complaints we receive but they cannot cover every situation. If you are not sure whether we can look into your complaint, please contact us.