Local government complaint reviews

Our annual review reports present our picture of the state of local government complaints. They include all of our complaint statistics (complaints and enquiries we received and the decisions made) for each English local authority.

The data in the reports is also available in excel format (see downloads). 

There is supplementary guidance on interpreting local authority statistics.

 Review of Local Government Complaints 2015/16 - published July 2016

 Review of Local Government Complaints 2014/15 - published June 2015

 Review of Local Government Complaints 2013/14 - published June 2014

 

 

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