Responding to today's Care Quality Commission report, ‘The state of adult social care services: 2014 to 2017: Findings from CQC’s initial programme of comprehensive inspections in adult social care’, Nigel Ellis, Chief Executive at the Local Government and Social Care Ombudsman, said:
“We welcome the CQC’s report into the standard of adult social care nationally. As the Local Government and Social Care Ombudsman we investigate complaints about adult social care, and work closely with CQC to inform their inspection work by sharing information about our investigations into care providers when things go wrong.
“Because of this we believe a key factor in any well-run service is an encouraging attitude to complaints. Care users and their families should be confident to raise concerns about the care they receive, that those concerns are listened to and providers use the learning from those complaints to inform their own service improvements.”
Article date: 06 July 2017