Monthly News September 2015 24 Sep 2015 Families may be paying too much for social care, Ombudsman reports The cost of residential care is a serious public concern. When they turn to their council for help vulnerable people and their families need to have the confidence that they are being given accurate information about the charges that they face. 22 Sep 2015 Don’t miss out on chance to learn from complaints, Ombudsman urges Councils should view complaints as an opportunity to improve services, the Local Government Ombudsman (LGO) has recommended. 17 Sep 2015 Children’s voices should be heard, LGO urges The statutory children’s complaints process ensures young people’s voices are heard and councils must ensure they follow it, the Local Government Ombudsman (LGO) has said. 03 Sep 2015 Council did not tell purchasers about restrictions when they bought their ex-council homes Two homeowners faced a struggle to sell their homes after South Oxfordshire District Council failed to give them full information about a restriction on their properties, the Local Government Ombudsman (LGO) has found.