Monthly News March 2014 25 Mar 2014 Elderly Newham couple forced to live apart for months after being made homeless An elderly disabled couple who found themselves homeless were forced to live apart and in unsuitable temporary accommodation by Newham council, a Local Government Ombudsman (LGO) investigation has found. 20 Mar 2014 Better Regulation Delivery Office and Local Government Ombudsman encourage easier complaints and appeals procedures for business. The Better Regulation Delivery Office (BRDO) and Local Government Ombudsman are encouraging those delivering local regulatory services and managing corporate complaints to co-operate in ensuring their processes are transparent and easier for businesses. 20 Mar 2014 Ombudsman supports Healthwatch England’s campaign on health and social care complaints The Local Government Ombudsman (LGO) welcomes the campaign to raise awareness about the complexity of the health and social care complaints system, led by Healthwatch England. 20 Mar 2014 Walsall man charged for services he did not want or use at extra-care housing scheme A Walsall man has been given no option but to live in an extra care housing scheme – and pay care charges for a service he neither used nor wanted, a Local Government Ombudsman (LGO) investigation has found. 20 Mar 2014 Birmingham Children’s Services lost contact with disabled child for more than four years A Birmingham child with special needs was lost in the system for more than four years, a report by the Local Government Ombudsman (LGO) has found. 13 Mar 2014 Ombudsman welcomes Which? campaign for better public service complaints handling The Local Government Ombudsman (LGO) has welcomed Which?’s campaign highlighting the accessibility of the public services complaints process. 13 Mar 2014 Villagers suffered years of excess noise because council failed to take swift enforcement action Residents of a Leicestershire village plagued by excessive noise from a nearby motor racing track have had their complaints upheld by the Local Government Ombudsman (LGO). 12 Mar 2014 LGO issues first adverse findings notice into Surrey private care provider. The Local Government Ombudsman has issued its first adverse findings notice against a private care provider. 11 Mar 2014 Homeless teen turned away by Doncaster social workers when she turned to them for help A Yorkshire teenager, who claimed she was being physically and emotionally abused by her father, was turned away by Doncaster children’s services when she asked for help – and told to go back home. 04 Mar 2014 Ombudsman calls for fair treatment of children with SEN Fair treatment for children with Special Educational Needs (SEN) is being called for by the Local Government Ombudsman (LGO) in a new report. 03 Mar 2014 Pensioner denied chance to die at home beside his brother A retired South Yorkshire miner was prevented from going home to die beside the brother he had lived with his whole life, because of a string of errors by the five organisations tasked with looking after him, an investigation has found.