The Local Government Ombudsman (LGO) has welcomed the report on the inquiry into public sector complaint handling by the Public Administration Select Committee (PASC).

Dr Jane Martin, Local Government Ombudsman, said:

“I welcome the attention the committee’s inquiry is placing on improving the culture of complaint handling within public services.

“In my evidence to the committee I highlighted that complaints should be seen as a valuable opportunity to get direct feedback from the service user and used to drive improvements.

”We welcome and support any changes that will ensure that the complaints system delivers a better service for the public, better value for money and better local and parliamentary accountability.”

Article date: 14 April 2014