Copies of annual review letters we send to councils
We write to councils annually to feed back on their performance in dealing with complaints that we receive about them. These annual review letters include a summary of the complaint statistics we have recorded in the year.
The aim is to provide councils with information to help them improve complaint handling, and to inform the improvement of local services for the public.
You can view the annual review letters below. We have produced supplementary guidance on interpreting local authority statistics.
In recent years we have also made available our complaint statistics for all councils and care providers in spreadsheet format – see annual review reports.