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Guidance for LGO staff
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This section of the website consists of internal guidance for LGO staff. We are making it available here for the information of website users. Some documents referred to are not available on this website.
From 1 April 2013 we have changed the process we use to consider complaints. This is now a three-stage process, and we have a separate manual for each stage.
The stages are:
Date Updated: 27/03/13
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