Festive opening hours

Our offices close for the festive period at 5pm on 24 December and re-open on 2 January. Please note our online complaint service will also be closed over the same period.

Scrutiny

How we can help with scrutiny of local services

There are a range ways we can help councillors, or others, scrutinise local services.

Councils' performance

Visit your council's performance - our interactive map hosting all our available complaints data about every council, and the opportunity to compare and contrast with other areas.

Focus Reports

Focus Reports look at the key issues we see from our complaints, and highlight where authorities can learn from the mistakes of others. Our programme of Focus Reports are good potential topics for scrutiny committees to consider.

Scrutiny Questions

Every Focus Report includes a set of questions for councillors to consider asking their authority - here are all the scrutiny questions in one place.

Our decisions

Browse our search all of our decisions - you can filter by keyword; authority; subject; and more.

 

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