London Borough of Tower Hamlets (23 016 713)

Statement Closed after initial enquiries Other 11-Mar-2024

Summary: Mr X complains a phone call with a Council officer caused him distress. He also complains about the Council’s investigation of his complaint. We will not investigate because there is insufficient evidence of fault to warrant an investigation.

Lancashire County Council (23 017 993)

Statement Closed after initial enquiries Other 06-Mar-2024

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to accept liability for damage to his vehicle caused when he drove over an uneven kerbstone. This is because it would be reasonable for Mr X to make a claim against the Council at court.

London Borough of Lambeth (23 016 807)

Statement Closed after initial enquiries Other 06-Mar-2024

Summary: We cannot investigate Mr X’s complaint about the Council’s use of taxpayer money to meet its own net zero targets, when he already contributes towards net zero through the government’s initiatives. This is because the law does not allow us to investigate issues which affect all or most of the people in a council’s area.

Coventry City Council (23 017 893)

Statement Closed after initial enquiries Other 05-Mar-2024

Summary: We will not investigate Miss X’s complaint about the Council’s refusal of her personal injury claim. This is because it would be reasonable for Miss X to make a claim against the Council at court.

Bristol City Council (23 016 989)

Statement Closed after initial enquiries Other 01-Mar-2024

Summary: We will not investigate Miss X’s complaints about the Council’s failure to respond to her solicitor about damage to a boundary wall and its delay in dealing with her insurance claim. This is because we cannot achieve any worthwhile outcome for Miss X by investigating. If Miss X wishes to pursue the issues she may wish to seek legal advice about making a claim against the Council at court.

Transport for London (23 015 009)

Statement Closed after initial enquiries Other 01-Mar-2024

Summary: We will not investigate this complaint about Transport for London’s handling of reported discrimination. This is because we cannot achieve the outcome Miss X wants.

Trafford Council (23 015 974)

Statement Closed after initial enquiries Other 24-Feb-2024

Summary: We will not investigate this complaint about a claim of flooding resulting from blocked highway drainage. It is reasonable for Mr X to make a claim against the Council’s insurance and seek a remedy in the court if no liability is accepted.

Leicestershire County Council (23 015 645)

Statement Closed after initial enquiries Other 22-Feb-2024

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s application for a vehicle crossover. This is because we are unlikely to find fault.

Transport for London (23 015 716)

Statement Closed after initial enquiries Other 18-Feb-2024

Summary: We will not investigate this complaint about the authority giving inaccurate information about travel pass cards in London. There is insufficient evidence of any significant injustice which would warrant an investigation.

Transport for London (23 015 662)

Statement Closed after initial enquiries Other 16-Feb-2024

Summary: We will not investigate Mr X’s complaint about Transport for London’s decision to refuse his application for a vehicle scrappage payment. This is because the decision complies with the eligibility criteria for the scheme and there is not enough evidence of fault in the way it was reached.