Lewes District Council (24 003 170)

Statement Closed after initial enquiries Planning advice 06-Aug-2024

Summary: We will not investigate this complaint about the Council’s handling of planning matters associated with a site the complainant had occupied. It is reasonable to expect the complainant to have contacted us sooner, we cannot look at the court action the Council took against the complainant, and there is not enough evidence of fault regarding the events in 2019.

West Devon Borough Council (24 003 265)

Statement Closed after initial enquiries Planning advice 05-Aug-2024

Summary: We will not investigate this complaint about the Council’s pre-application advice given to Mr X and Mr Y. This is because we are unlikely to find evidence of fault by the Council.

London Borough of Waltham Forest (23 014 183)

Statement Upheld Planning advice 31-Jul-2024

Summary: Mr X complained the Council provided him with wrong planning advice, which cost him more money. Mr X said this distressed him and impacted him financially. There was fault in the way the Council did not record the pre-application advice and communication with the Council was poor. Mr X was frustrated by this and caused uncertainty during the application. The Council should apologise and make a financial payment.

Gedling Borough Council (24 002 724)

Statement Upheld Planning advice 22-Jul-2024

Summary: We will not investigate this complaint about the Council’s handling of a pre-planning application advice request and the subsequent complaint. The Council has already taken satisfactory action to address the complaint, and we will not look at its complaint handling in isolation.

London Borough of Hackney (24 000 803)

Statement Upheld Planning advice 07-Jul-2024

Summary: We will not investigate Miss X’s complaint about the Council delay in providing her with pre-application planning advice, and it declining to deal with her complaint. The Council’s apology for its delay is a satisfactory outcome and there is insufficient unremedied injustice to warrant an investigation. We do not investigate councils’ complaint-handling where we are not investigating the core issue giving rise to the complaint.

North Yorkshire Council (24 000 032)

Statement Closed after initial enquiries Planning advice 24-Jun-2024

Summary: We will not investigate Mr X’s complaint about planning permission issues. It is reasonable to expect him to have appealed about delays in deciding the application. It is unlikely we would find fault or that he has been caused any significant injustice by the other matters he complains of.

Coventry City Council (24 001 721)

Statement Closed after initial enquiries Planning advice 19-Jun-2024

Summary: We will not investigate this complaint about the Council giving incorrect information. There is not enough evidence of fault to warrant our involvement.

Sheffield City Council (24 001 661)

Statement Closed after initial enquiries Planning advice 30-May-2024

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application and the advice it provided to the complainant. This is because we are unlikely to find fault. The complainant has also appealed to the Planning Inspector.

London Borough of Hillingdon (23 016 592)

Statement Closed after initial enquiries Planning advice 25-Apr-2024

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application or her request for pre-application planning advice. This is because the complainant has appealed, or could have appealed, to the Planning Inspector. Parts of the complaint are also late and the complainant has not suffered significant injustice in relation to the remaining issues complained about.

Ashfield District Council (23 020 023)

Statement Closed after initial enquiries Planning advice 31-Mar-2024

Summary: We will not investigate Mr X’s complaint about the Council’s pre-application planning advice service. This is because the Council has dealt with Mr X’s request and provided advice on his proposal and there is not enough evidence of fault to warrant a refund of the fee.