Durham County Council (25 014 504)

Statement Closed after initial enquiries Other 23-Dec-2025

Summary: We will not investigate this complaint about the Council’s decision not to use publicity material. It is unlikely we would find fault and we cannot achieve the outcome Miss X is looking for.

Southampton City Council (25 015 928)

Statement Closed after initial enquiries Other 18-Dec-2025

Summary: We will not investigate this complaint from Mr X about the conduct of Council employees. Mr X submitted his complaint late, and there is no good reason to consider it now. Even if the complaint was on time, we could not achieve the outcome he wants.

Royal Borough of Windsor and Maidenhead Council (25 008 499)

Statement Closed after initial enquiries Other 17-Dec-2025

Summary: We will not investigate this complaint about Miss X’s complaint about how the Council recorded historical information, and how it dealt with her request for information. We could not add to the Council’s investigation and the Information Commissioner is better placed to consider the issue.

London Borough of Merton (25 014 114)

Statement Closed after initial enquiries Other 17-Dec-2025

Summary: We will not investigate Mrs B’s complaint about the Council’s handling of her personal information and her related complaint. The Information Commissioner is better placed to deal with the substantive matter and it is not a good use of public resources to investigate complaints about complaint procedures alone.

Surrey County Council (25 019 422)

Statement Closed after initial enquiries Other 17-Dec-2025

Summary: We will not investigate this complaint about the Council’s disclosure of Mr X’s personal data or its failure to include him in an important meeting. This is because complaints about personal data are best dealt with by the Information Commissioner’s Office and the remaining issues are inextricably linked to ongoing proceedings taking place in court.

Birmingham City Council (25 012 007)

Statement Closed after initial enquiries Other 16-Dec-2025

Summary: We will not investigate this complaint about the Council cancelling Miss X’s right to buy application in 2022. This is because the complaint is late and there is no good reason to exercise discretion to investigate.

Wiltshire Council (25 019 750)

Statement Closed after initial enquiries Other 15-Dec-2025

Summary: We will not investigate this complaint about the Councils refusal to accept X’s complaint about the conduct of a councillor. X raised the complaint anonymously and there is no worthwhile outcome achievable because it is unlikely we could carry out an effective investigation.

London Borough of Lambeth (24 012 587)

Statement Upheld Other 12-Dec-2025

Summary: Ms X complained the Council repeatedly failed to adhere to agreed reasonable adjustments in the way it communicates with her. The Council was at fault for failing to make reasonable adjustments. This caused Ms X avoidable and aggravated frustration and distress. She was also put to time and effort complaining again. The Council agreed to apologise and provide a financial remedy for the injustice.

London Fire Commissioner (25 005 008)

Statement Not upheld Other 12-Dec-2025

Summary: There was no fault in the way London Fire Brigade considered evidence submitted by the complainant, that the fire risk assessment for his building was flawed, or in its decision no further action was required. We have therefore completed our investigation.

North Somerset Council (25 013 146)

Statement Closed after initial enquiries Other 12-Dec-2025

Summary: We will not investigate this complaint about the Council losing the complainant’s records of being in foster care. This is because this complaint relates to personal data and is a matter best dealt with by the Information Commissioner’s Office.