Bristol City Council (23 015 985)

Statement Closed after initial enquiries Leisure and culture 22-Feb-2024

Summary: We will not investigate Mr X’s complaint about damage to his rear fence and rights of access. This is because only the courts can decide whether the Council is liable for repairing any damage and determine whether Mr X has a right of access at the rear of his property.

Huntingdonshire District Council (23 016 724)

Statement Closed after initial enquiries Leisure and culture 17-Feb-2024

Summary: We will not investigate this complaint about the Council’s alleged failure to properly investigate complaints Mrs X has made about the cleanliness of her local leisure centre. This is because an investigation would be unlikely to find fault with the Council’s actions.

St Helens Metropolitan Borough Council (23 015 292)

Statement Closed after initial enquiries Leisure and culture 09-Feb-2024

Summary: We will not investigate this complaint about the conduct of Council staff. This is because there is nothing further investigation could add to the previous investigation.

London Borough of Hounslow (23 008 483)

Statement Upheld Leisure and culture 25-Jan-2024

Summary: There was fault the Council raised Mr X’s expectations about action that it was taking where the evidence shows it was not taking this action. This caused Mr X an injustice because it raised his expectations about action that was happening. There was also fault in how the Council initially communicated with Mr X over his complaint, however the Council have already apologised prior to our involvement. The Council have agreed to our recommendation about how it should remedy the outstanding injustice to Mr X.

London Borough of Bexley (23 006 291)

Statement Not upheld Leisure and culture 24-Jan-2024

Summary: Mrs X complains the Council delayed its response to her request for a memorial bench in her local park. We do not find fault with the Council.

South Derbyshire District Council (22 015 500)

Statement Closed after initial enquiries Leisure and culture 18-Jan-2024

Summary: We will not investigate this complaint about noise nuisance at a community centre. There is not enough evidence of fault to justify our involvement.

Essex County Council (23 013 700)

Statement Closed after initial enquiries Leisure and culture 12-Jan-2024

Summary: We will not investigate this complaint about the Council library’s alleged failure to respond to Ms X’s phone calls. This is because an investigation would be unlikely to find fault with the Council’s actions and the personal injustice Ms X experienced is minimal.

Stoke-on-Trent City Council (23 006 863)

Statement Closed after initial enquiries Leisure and culture 20-Dec-2023

Summary: Miss X complained about the Council’s actions after she reported incidents involving anti-social behaviour. She also complained about how the Council dealt with her complaint about the same matter. We should not investigate this complaint further, as there is not enough evidence of fault to justify investigating.

Cornwall Council (23 014 149)

Statement Closed after initial enquiries Leisure and culture 15-Dec-2023

Summary: We will not investigate Ms X’s complaint that the Council failed to properly consult before putting a dog exclusion order in place. There is insufficient evidence of fault to justify an investigation.

Devon County Council (23 008 666)

Statement Not upheld Leisure and culture 07-Dec-2023

Summary: Mr X complains about the Council’s consultation when considering the future of its mobile library service as he considered its information was biased and inadequate causing him distress. The Council has reviewed its decision to decommission the mobile library service and considered further information which is an outcome Mr X was seeking. So, we are ending our investigation into Mr X’s complaint as any further investigation would not lead to a different outcome for Mr X.