Commercial and contracts


Recent statements in this category are shown below:

  • Lancaster City Council (17 002 428)

    Statement Closed after initial enquiries Commercial and contracts 13-Jun-2017

    Summary: The Ombudsman will not investigate Ms X's complaint that the Council refuses to pay her company money owed as part of a land swap agreement and from an infrastructure levy on local development. The amounts Ms X claims are substantial and whether the Council is liable to pay them to the company is a legal issue. It would therefore be reasonable for Ms X to take the matter to court.

  • Lancashire County Council (16 016 223)

    Statement Upheld Commercial and contracts 05-Jun-2017

    Summary: The Council was not required to arrange for payment of a debt owed to Mr X and is not at fault. It delayed responding to Mr X's complaint about this and has already apologised.

  • Birmingham City Council (16 019 286)

    Statement Closed after initial enquiries Commercial and contracts 02-Jun-2017

    Summary: The Ombudsman will not investigate Ms B's complaint about the charging order on her property and the way the Council handled the matter subsequently. It is unlikely the Ombudsman would find the Council to be at fault.

  • London Borough of Lambeth (17 001 695)

    Statement Closed after initial enquiries Commercial and contracts 25-May-2017

    Summary: The Ombudsman will not investigate Mr C's complaint about the Council's handling of his complaint about an employment issue. This is because an investigation solely into the Council's handling of his complaint is not justified. Also, Mr C can complain to the Information Commissioner about the Council's failure to provide the information he requested.

  • North Yorkshire County Council (17 000 970)

    Statement Closed after initial enquiries Commercial and contracts 22-May-2017

    Summary: The Ombudsman cannot investigate Mr B's complaint about the Council's handling of his school transport contract. This is because the Ombudsman cannot investigate complaints about contractual matters relating to public passenger transport.

  • Isle of Wight Council (17 000 227)

    Statement Closed after initial enquiries Commercial and contracts 19-May-2017

    Summary: The Ombudsman will not investigate Mr X's complaint about the Council's sale of land as it did not directly cause him injustice. We will not investigate his complaint about the Council's attempts to vary or terminate his lease as it is a matter for the courts.

  • City of London (16 013 972)

    Statement Closed after initial enquiries Commercial and contracts 15-May-2017

    Summary: The Council cleared the complainant's shed and disposed of its contents. The complaint is not in the jurisdiction of the Ombudsman as it is reasonable for the complainant to make a claim against the Council in the small claims courts.

  • Northumberland Council (16 017 564)

    Statement Closed after initial enquiries Commercial and contracts 08-May-2017

    Summary: The Ombudsman will not investigate this complaint about the inclusion of a group of small businesses in a Business Improvement District (BID). The business owners' complaint about what happened in this respect before the BID was set up is outside our jurisdiction to consider. There is also no sign of fault in the BID Board's later response to the owners' request for an exemption from paying the BID levy.

  • Royal Borough of Kensington & Chelsea (16 010 696)

    Statement Not upheld Commercial and contracts 04-May-2017

    Summary: The Council was not at fault in failing to tender for architects and a design team for a new development because they were procured by the contractor and not the Council.

  • Torbay Council (16 011 925)

    Statement Not upheld Commercial and contracts 28-Apr-2017

    Summary: I have decided to end my investigation into this complaint about land access as further investigation by the Ombudsman at this stage would not be of benefit to the person affected.

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